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Corporate Functions & Operations WellCare - Purchasing & Supply Chain Careers

Vendor Account Management Specialist Job

Full Job Title: Vendor Account Management Specialist

Job Number: 1702772

Location: Tampa, FL

Date Posted: 8-24-2017

Department: Operations National Contracting

Reports to: Sr. Manager National Contracting

Location: 8735 Henderson Road, Tampa FL 33634

Monitors and maintains vendor relationships across multiple markets and products. Maintains long-term performance oversight functions that enable compliant, cost-effective, delivery of medical services. Resolves vendor issues and recommends solutions analogous to best practices. Monitors and maintains contractual vendor payment and assists in implementation activities.

Essential Functions:
  • Monitors assigned delegated vendor relationships with the responsibility for ensuring contractual requirements and performance service levels of delegated functions are adhered to in a compliant manner.
  • Drives compliant resolution of all vendor issues and including vendor communications and reporting.
  • Tracks and resolves vendor FFS payment and other issues by working with internal departments, vendors and finance
  • Conducts quarterly JOC meetings with internal partners and vendors
  • Develops and maintains approved vendor document library
  • Interfaces with management (corporate and market level) and WellCare matrix partners in order to ensure contractual obligations are achieved.
  • Assist managers with implementation, escalations and follow up items as needed
  • Maintains highly effective working relationships with vendors and internal matrix partners in order to improve vendor performance
  • Develop step actions, trainings and other documents to support department processes and education
  • Assist in the development and maintenance of various Corporate Ancillary policies and procedures effecting Vendor Management.
  • Manage projects including implementations for delegated functions as needed
  • Collaborates with functional areas to ensure vendors provide compliant day to day operations that bring quality and value to the total enterprise.
  • Works with internal parties and vendors set up processes to reduce frequency of FFS issues
  • Performs other duties as assigned.
Additional Responsibilities:
  • Drives ongoing process improvement to deliver increasing vendor quality, compliance, and efficiency in all vendor related processes.
Candidate Education:
  • Required a Bachelor's Degree in a related field or equivalent work experience 2 additional years of vendor management or oversight preferably with healthcare vendors
Candidate Experience:
  • Required 2 years of experience in Handling service issues for members and providers
  • Required 3 years of experience in vendor management or oversight preferably with healthcare vendors
  • Required Other Demonstrated aptitude and experience for managing processes across functional teams
  • Required Other Solid understanding of managed care, vendor provider agreements and the delegation process
  • Preferred Other Medicare/Medicaid health plan experience
Candidate Skills:
  • Intermediate Demonstrated interpersonal/verbal communication skills Strong interpersonal skills and verbal/written communication skills with demonstrated ability to influence internal/ external constituents
  • Intermediate Demonstrated written communication skills
  • Intermediate Ability to influence internal and external constituents
  • Intermediate Ability to work in a fast paced environment with changing priorities Ability to work in a fast paced environment with changing priorities
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Ability to work independently Highly Motivated individual with the ability to work independently
  • Intermediate Ability to communicate and make recommendations to upper management
  • Intermediate Other Solid understanding of managed care, vendor provider agreements and the delegation process
  • Intermediate Other Ability to handle responsibilities that are complex with results that may have long-range implications
  • Intermediate Other Ability to remain calm under pressure
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Required Intermediate Microsoft Word Proficient in Microsoft Office such as Word, Excel, PowerPoint and Outlook
  • Required Intermediate Microsoft Excel Knowledge of or ability to learn Peradigm, Sidewinder and other company software applications
  • Required Intermediate Microsoft PowerPoint
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Healthcare Management Systems (Generic)
Languages:

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Last Updated On: 12/9/2015