This link will leave wellcare.com, opening in a new window. WellCare and its subsidiaries are not responsible for non-WellCare content, privacy practices, products or services described on these websites.
Responsible for the design, implementation, support and management of Cisco Unified Communications architectures. Develops requirements, engineers, and manages all phases of a project including design, implementation, support and extensive troubleshooting of all Voice related issues.
Develops requirements, engineers, and manages all phases of a project including design, implementation, support and extensive troubleshooting of all Voice related issues.
Serves as an adviser to management and development staff for matters of voice infrastructure design.
Programs ICM scripting and configuration and other Cisco unified communication component management.
Responsible for planning, designing installations to include the build and deployment process.
Perform timely engineering reviews and planning of maintenance and upgrades for existing IPT infrastructure (hardware and software).
Oversee change management to include maintenance windows.
Manages the documentation process and maintenance of engineering artifacts.
Mentor/train team members in technical complexities of telecommunications infrastructure.
Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
Required A Bachelor's Degree in IT, Telecom Engineering
Required or equivalent work experience 2 additional years of telecom experience
Preferred 6 years of experience in supporting Enterprise Multi-Site Cisco Unified Contact Center Implementations
Preferred Other Experience with Cisco UC and UCCE platforms and applications (UCM, ICM, CVP, and VXML)
Preferred Other Experience with Cisco Tele-Presence (TMS), Cisco Jabber and Microsoft Lync Voice Integration
Preferred Other Experience with Desktop and server based applications.
Preferred Other Experience with Cisco Voice Gateways, AS 5400, VG224s
Preferred Other Knowledge of MS Active Directory and DNS
Preferred Other Demonstrated ability to perform complex problem isolation with Telecommunications infrastructures: PRI/T1/DS3
Preferred Other Experience with H.323 and SIP protocols
Preferred Other Demonstrated ability to perform complex problem isolation in LAN/WAN environments
Preferred Other Working knowledge of Cisco Routing and Switching
Preferred Other Working knowledge of Cisco VPN Technologies
Preferred Other Experience with third party recording software: NICE, VoIP and screen recordings.
Candidate Skills:Licenses and Certifications: A license in one of the following is required: