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Participates in most functions of the Information Technology Asset Management Process for hardware and software assets which may include but is not limited to ordering, receiving, stock maintenance, asset assignment, inventory control, MACD activities, asset imaging and asset preparation for use, asset retention, asset reclamation, asset retirement and decommission, asset refurbishment, asset disposal, software agreement and license management/metering/harvesting, vendor and contract reviews and discussions and all aspects of the hardware and software asset management as directed by IT management. Duties may focus on software, hardware or both. Provides support and backup to senior level ITAM associates.
Supports efforts to ensure ITAM Discipline is adhered to across all aspects of the ITAM Process.
Ensures appropriate governance is in place for the IT asset repository to regularly have a 95% or better accuracy.
Provides data and information to senior ITAM associates in support of reporting and metrics.
Process tickets and queue requests as needed to support the needs of the business.
Supports internal self-audits and external audits of hardware and software assets as required.
Organizes and analyzes purchase information to establish an accurate and complete summary of asset costs.
Notifies management of potential savings opportunities for purchases, renewals and software licensing.
Reviews and maintains owned software license repository and improve the scope, quality and reliability of the data.
Participates in software license metering and harvesting efforts.
Provides support for collection of information for budgeting, compliance, and cost comparisons.
Provides support and backup to senior level ITAM associates through performance or regular ITAM activities.
Performs other duties as assigned.
Required A Bachelor's Degree in a related field Information Systems or Information Technology
Required or equivalent work experience 2 years of additional IT Asset Management experience
Required 1 year of experience in IT Asset Management
Preferred 5 years of experience in IT Asset Management
Advanced Ability to work as part of a team
Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
Intermediate Ability to communicate and make recommendations to upper management
Intermediate Ability to effectively present information and respond to questions from peers and management
Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Beginner Ability to implement process improvements
Beginner Other Experience interpreting licensing terms and conditions and licensing knowledge and product use rights for Microsoft, Oracle, Symantec, Adobe
Beginner Other Conceptual knowledge and understanding of Information Technology
Intermediate Other Must be able to document information, issues, work and/or incidents using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
Intermediate Other Knowledge of IT Asset hardware and software lifecycle management
Intermediate Other Must be able to type at least 25 words a minute for data and configuration entry
Intermediate Ability to multi-task
Intermediate Ability to work independently
Intermediate Demonstrated analytical skills
Intermediate Demonstrated organizational skills
Intermediate Demonstrated problem solving skills
Advanced Demonstrated written communication skills
Licenses and Certifications: A license in one of the following is required:
Preferred Certified IT Asset Manager (CITAM)
Preferred Other IAITAM CSAM - Certified Software Asset Manager
Preferred Other Some alternatives to IAITAM may be accepted, requires review
Required Intermediate Microsoft Word
Required Intermediate Microsoft Excel
Required Intermediate Microsoft Outlook
Required Intermediate Microsoft Visio
Preferred Intermediate Other IT Asset Management and Discovery Tools use experience