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Information Technology (IT) WellCare - IT Operations & Administration Careers

Senior Administrator - Salesforce Job

Full Job Title: Senior Salesforce Administrator

Job Number: 1803685

Location: Tampa, FL

Date Posted: 5-31-2018

Implements, maintains, administers and supports third-party applications used in conjunction with business and IT critical systems. Completes assigned work to third party applications through configuration and/or coding. This position requires the demonstration of subject matter expertise (SME) with multiple third-party applications and the ability to determine the best solution to meet specific customer and/or business needs utilizing the appropriate application.

Essential Functions:
  • Modify third-party applications, via coding or configuration, and perform initial testing to ensure the requirements gathered for implementation/enhancement are met.
  • Document modifications made for future reference.
  • Work with customers to perform end-user testing of modifications to third-party applications.
  • Follow release management processes to promote modifications of third-party applications to production environments.
  • Respond to emergency issues that arise with the third-party applications, resolving the problem, determining the root cause of the issue and implementing preventative measures to keep the issue from reoccurring.
  • Perform routine and periodic patching and upgrades to third-party applications to ensure quality, security and support of these applications.
  • Coordinate activities with Network, Server and DBA groups to make necessary modifications to meet the requirements.
  • Develop and document Standard Operating Procedures for each third-party application.
  • Plan and participate in disaster recovery activities to ensure continued availability of the supported third-party applications.
  • Monitor servers where third-party applications are hosted for errors and usage capacity.
  • Work with vendors of the assigned third-party applications to ensure adherence to best practices and policies to ensure optimum performance and stability of these applications.
  • Support multiple third party applications to serve as a backup resource for work overload or resource shortages.
  • Perform other duties as assigned.
Additional Responsibilities:
  • Transfer knowledge to other members of the Shared Applications team
  • Review new technologies against business requirements to identify opportunities for improvements and to identify opportunities to reduce costs

Ideal Candidate MUST have : -

  • Certified salesforce Administrator

  • Create and maintain fields, views, reports, validation rules, workflow rules and other out of the box features and functions

  • Maintain security including sharing rules and security levels

  • Design, create and maintain user roles, profiles and hirecharchy

  • Maintain and support user administration

  • Manage SFDC new release of SFDC and efficiently rollout new releases

  • Monitor application storage usage and archive data as needed

  • Manage and follow the change control process and "change management" committee for any new releases

  • Document company processes and workflows

  • Manage duplicate records

  • Build and manage reports and dashboards for various applications

  • Use of data migration / quality tools for loading data into
  • Experience with migration tool for deployments.

Candidate Education:
  • Preferred A Bachelor's Degree in Information Systems, Information Technology or related field
Candidate Experience:
  • Required 3 years of experience in Working to administer, configure or customize Salesforce applications .
Candidate Skills:
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Ability to multi-task
  • Intermediate Ability to work as part of a team
  • Intermediate Demonstrated written communication skills
  • Intermediate Other Proficient in troubleshooting issues
  • Intermediate Other Knowledge of Change Control Processes
  • Intermediate Other General knowledge of SDLC
  • Intermediate Other Must be able to communicate effectively verbally and in writing with non-technical staff and end-users for requirements gathering, testing, training, and outcome validation.
  • Intermediate Other Must be able to document and diagram solutions using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
  • Intermediate Other Must be able to understand and follow verbal instructions and written policies and procedures to ensure adherence to standards and to instructions from management.
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Preferred Intermediate Microsoft Access
  • Preferred Intermediate Microsoft Word
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft PowerPoint
  • Required Intermediate Microsoft Visio
  • Preferred Intermediate Microsoft Project
  • Required Intermediate Other Working knowledge of Windows and Linux Servers




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Last Updated On: 12/9/2015