Establishes and fosters a healthy working relationship between large physician practices, IPAs and WellCare. Educates providers and supports provider practice sites in regards to the National Committee for Quality Assurance (NCQA) HEDIS measures. Provides education for HEDIS measures, appropriate medical record documentation and appropriate coding. Assists in resolving deficiencies impacting plan compliance to meet State and Federal standards for HEDIS. Acts as a resource for the market on HEDIS measures, appropriate medical record documentation and appropriate coding. Supports the development and implementation of quality improvement interventions and audits in relation to plan providers.
DEPARTMENT: Health Services-Quality Improvement
REPORTS TO: Director, Quality Improvement
LOCATION: Closest office is in Lexington, but position is remote
- Advises and educates large Provider practices and IPAs in appropriate HEDIS measures, medical record documentation guidelines and HEDIS ICD-9/10 CPT coding in accordance with NCQA requirements.
- Collects, summarizes and trends provider performance data to identify and strategize opportunities for provider improvement.
- Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment and Operations (claims and encounters).
- Delivers provider specific metrics and coach providers on gap closing opportunities.
- Identifies specific practice needs where WellCare can provide support.
- Develops, enhances and maintains provider clinical relationship across product lines.
- Defines gaps in WellCare’s service relationship with providers and facilitate resolution.
- Leads and/or supports collaborative business partnerships, elicit client understanding and insight to advise and make recommendations.
- Partners with physicians/physician staff to find ways to explore new ways to encourage member clinical participation in wellness and education.
- Provides resources and educational opportunities to provider and staff.
- Captures concerns and issues in action plans as agreed upon by provider.
- Documents action plans and details of visits and outcomes and reports critical incidents and information regarding quality of care issues.
- Communicates with external data sources as needed to gather data necessary to measure identified outcomes.
- Provides communication such as newsletter articles, member education, outreach interventions and provider education.
- Supports quality improvement HEDIS and program studies as needed, requesting records from providers, maintaining databases, and researching to identify members' provider encounter history.
- Ensures that documentation produced and/or processed complies with state regulations and/or accrediting body requirements.
- Ensures assigned contract/regulatory report content is accurate and that submission adheres to deadline.
- Participates in and represents plan at community, health department, collaborative and other organizational meetings focusing on quality improvement, member education, and disparity programs, as assigned.
- Ensures accuracy in medical records for data collection, data entry and reporting. Enters documentation of findings in identified databases.
- Performs other duties as assigned.