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Information Technology (IT) WellCare - IT Operations & Administration Careers

Quality Assurance Analyst - Lead Job

Full Job Title: Quality Assurance Analyst, Lead

Job Number: 1705573

Location: Tampa, FL

Date Posted: 12-4-2017

Oversees, monitors, and governs the functional system/integrated testing, performance and non functional testing, automation opportunities, and test data creation and utilization in support of software delivered from Applications Development, Enterprise Data Management, Infrastructure, and/or external vendors. Performs strict adherence to managing insources and outsourced vendors. Ensures the delivery of quality software releases to our Business Partner in support of meeting organizational goals and objectives.

Essential Functions:
  • Ensures System Integration, Functional, Nonfunctional, User Acceptance, Regression and Security Testing are performed according to the needs of the project and within our policies and procedures.
  • Interprets the test needs as requirements are being developed and works with Business Partner to ensure the standard of testing supports the business needs.
  • Ensures a comprehensive Test Plan is created that supports the business and technological solutions being delivered. Validates that the Requirements Tractability Matrix is adhered to in order to ensure a quality delivery.
  • Audits Test Cases, Test Scenarios, Scripts, Execution results, and defects in support of business functional requirements and in a reusable state for regression usage. Audits Execution of each script to ensure results are accurate prior to the delivery of software in a production environment.
  • Validates that proper Test data is utilized to ensure it complies with specifications and present sound recommendations through thorough analysis. Works with the defect coordinators of the applicable area to resolve defects identified during the testing period.
  • Develop strategies and roadmaps for automation creation, execution, maintenance, as well as nonfunctional performance baselines and regression execution. Assists in the capturing and documentation of metrics in support of software testing, as well as vendor management.
  • Participates in the formulation of project time lines by evaluating requirement level of efforts, along with timelines of other efforts. Ensures that Rough order of magnitudes and level of effort estimates are compared against actual efforts to ensure acceptable variances are achieved.
  • Conduct monthly customer satisfaction meetings with supported business groups and bi-monthly collaborative sessions with supported development or infrastructure team. Educates and develops subject matter expertise on assigned applications which is then shared by way of trainings, user guides, and testing artifacts to IT and Business users.
  • Acts as the first point of contact for QA Analysts dealing with day to day business issues and support for problem resolution. Develops, modifies, applies, and maintains standards for software quality operating methods, processes, systems and procedures which continuously progress maturity for the organization.
  • Reviews software change design documentation and develops an appropriate testing strategy based on International Software Testing Qualifications Board (ISTQB) testing approach standards.
  • Regularly monitors production defects for critical and high severity level issues to perform root cause analysis against the testing performed with action plans for future improvement and mitigation strategies. Interprets a variety of complex technical instructions, and deal with several abstract and concrete variables.
  • Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
  • Required A Bachelor's Degree in information systems, information technology, or related field of study
  • Required or equivalent work experience 2 additional years of experience in IT (total 8 years of IT in lieu of degree)
Candidate Experience:
  • Required 6 years of experience in Information Technology
  • Required 5 years of experience in IT Quality Assurance
  • Required 3 years of experience in Experience in Agile testing methodology
  • Preferred 2 years of experience in Automation and Performance experiencing using HP Products
Candidate Skills:
  • Intermediate Ability to lead/manage others in a matrixed environment
  • Advanced Ability to communicate and make recommendations to upper management
  • Advanced Ability to drive multiple projects
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Ability to implement process improvements
  • Advanced Ability to work in a fast paced environment with changing priorities
  • Intermediate Ability to work in a matrixed environment
  • Intermediate Demonstrated leadership skills
  • Advanced Demonstrated problem solving skills
  • Advanced Demonstrated analytical skills
  • Intermediate Knowledge of healthcare delivery
  • Intermediate Demonstrated project management skills
  • Advanced Demonstrated time management and priority setting skills
Licenses and Certifications:
A license in one of the following is required:
  • Preferred Other ISTQB CTFL
  • Preferred Other ISTQB CTAL
Technical Skills:
  • Required Intermediate SQL Server System
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Excel
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft Visio
  • Required Intermediate Microsoft Project
  • Required Intermediate QA testing tools ( Quality Center, QTP and Load Runner)
  • Preferred Intermediate Other Pega (Agile Methodology
  • Preferred Intermediate Other TOSCA

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Last Updated On: 12/9/2015