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Provider Relations-Networking-Contracting WellCare - PR & Contracting Management Careers

Provider Operations - Manager Job

Full Job Title: Manager, Provider Operations

Job Number: 1704094

Location: Chicago, IL

Date Posted: 10-2-2017

Choose a job you love and you will never have to work a day in your Life!!

The Provider Operations Manager plans, provides resources and manages a team of In House Provider Relations Representatives in support of the Field Provider Relations team.
Reports to: Director, State Operations
Location: Chicago, IL
Dept: Operations
Essential Functions:
  • Manages and develops direct reports who may include exempt and/or non-exempt individual contributors
  • Conducts and directs team in providing support to field teams in the function of Provider Relations
  • Assists is establishing effective departmental practices and work closely with various departments to ensure department and company goals are being met
  • Performs work flow analysis to monitor consistency and efficiency in processes and procedures
  • Directs area activity to ensure compliance with all regulatory and organizational requirements and standards
  • Identifies areas to improve service levels within operating budget parameters
  • Manages resources to meet operational goals and budgets
  • Implements corporate initiatives to achieve optimum results


Candidate Education:
  • Bachelor's Degree or equivalent directly related experience

Candidate Experience:

  • 5 yrs. of experience in Provider Relations, Network Development, Network Management, Customer Service, Provider Issue Resolution or a related field
  • 1 yrs. of people management experience OR 3 yrs. of experience in a supervisory, lead/senior role with demonstrated leadership ability or program management experience.

Candidate Skills:

  • Advanced knowledge of healthcare delivery
  • Advanced ability to lead/manage others
  • Advanced demonstrated interpersonal/verbal communication skills
  • Advanced ability to influence internal and external constituents
  • Advanced demonstrated analytical skills
  • Advanced demonstrated written communication skills
  • Intermediate ability to multi-task
  • Intermediate ability to work in a fast paced environment with changing priorities
  • Intermediate demonstrated organizational skills
  • Advanced facilitative skills
  • Advanced financial skills
  • Intermediate ability to remain calm under pressure
Computer Skills:
  • Advanced knowledge of Microsoft Office including Outlook, Word and Excel required
  • Advanced knowledge of project planning software sufficient to document project steps and report progress

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Last Updated On: 12/9/2015