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Provider Relations-Networking-Contracting WellCare - Provider Administration & Support Careers

Provider Operations Coordinator Job

Full Job Title: Provider Operations Coordinator - Rocky Point

Job Number: 1702395

Location: Tampa, FL

Date Posted: 6-1-2017

Level L6
Location Rocky Point
Dept HS
Reports Sup POCs
Supports the Provider Relations Field Representative to achieve department goals. Answer incoming telephone inquiries from providers and assist with problem resolution of issues. Coordinate submission of provider to internal departments via contract maintenance forms.
Essential Functions:
  • Supports the Provider Relations Field Reps to resolve claims and payment issues.
  • Answers incoming telephone inquiries from providers and assist with problem resolution of issues.
  • Root cause analysis of operational and health services issues.
  • Reviews and processes incoming and outgoing paperwork, including directory updates, provider credentialing applications, contract maintenance forms and other related forms.
  • Tracks new contracts through sidewinder.
  • Audits configuration loads on new contracts.
  • Provides office, project management, provider recruitment and data analysis support.
  • Special Projects as assigned or directed
Education: Associate's degree preferred
Experience: 1 years experience in customer service or claims with exposure to problem resolution
Special Skills (e.g. 2nd language): Excellent problem solving skills. Excellent oral and written communication skills. Must be organized and have excellent time management capabilities. Ability to analyze data to identify trends, and variance from goals.

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Last Updated On: 12/9/2015