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Corporate Functions & Operations WellCare - Operations Leadership Careers

Product - Senior Director Job

Full Job Title: Senior Director Product

Job Number: 1703979

Location: Tampa, FL

Date Posted: 12-13-2017

Drives the overall development and strategy of products (Medicare,Medicaid, Exchanges, Duals), including the identification, evaluation, designand rollout of new product offerings and product enhancements. Work through theorganization as a product champion to measure and optimize product performance.


Reports to: VP,Product

Department: HPS-Medicaid

Location: Tampa,FL (Henderson Rd)


Essential Functions:

  • Drives benefit design process in coordination with key internal business partners.
  • Identifies, troubleshoots, and helps to solve cross-functional, operational, and organizational issues that impact P&L performance.
  • Drives the training and rollout of benefit changes throughout the organization, including producing the product source of truth which communicates benefit details to key organizational stakeholders.
  • Maintains up to date market intelligence to understand customer needs, competitive activity and emerging product opportunities.
  • Interfaces with senior leadership on strategic decision making.
  • Leads the Medicaid and Medicare benefit design process with focus on existing offerings.
  • Leads product expansion and plan termination discussions with market leaders.
  • Drives product performance through identification, resolution and ongoing monitoring of key product metrics.
  • Leads cross functional teams to develop and implement product performance improvements that improve member experience and persistency.
  • Ensures benefit accuracy in the CMS bid, the benefit source of truth and any other benefit disemination vehicles or formats (training, FAQs, etc).
  • Researches and reviews market needs regarding the success rate of product design and performance, including annual competitive analysis.
  • Performs special project as assigned.

Candidate Education:

  • Bachelor's Degree in Marketing, Health Administration or related field is required
  • Master's Degree in Master's of Business Administration or Master's of Health Administration is preferred

Candidate Experience:

  • 10 years of experience in product or marketing is required
  • 5 years of experience in managed care is required
  • 5 years of management experience is required
  • Long Term Care experience is preferred
  • Solid experience and exposure leading projects and people in two of the following areas: Product Development, Product Management, Strategic Planning is required
  • Strong knowledge and exposure to CMS regulations is required

Candidate Skills:

  • Advanced project management skills
  • Advanced interpersonal/verbal communication skills
  • Advanced ability to influence internal and external constituents
  • Intermediate ability to lead/manage others
  • Intermediate organizational skills
  • Intermediate time management and priority setting skills
  • Intermediate ability to drive multiple projects
  • Intermediate analytical skills Ability to analyze information and convert related activities into a comprehensive work plan
  • Intermediate ability to create appropriate and impactful presentations based on audience needs

Technical Skills:

  • Intermediate Microsoft Excel, Word, PowerPoint, and Outlook is required
  • Strong working knowledge of project planning software sufficient to document project steps and report progress
  • Working knowledge of project planning software sufficient to document project steps and report progress is required

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Last Updated On: 12/9/2015