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Sales & Account Management WellCare - Sales Administration & Support Careers

Producer & Sales Compliance - Manager Job

Full Job Title: Manager, Producer & Sales Compliance

Job Number: 1702296

Location: Tampa, FL

Date Posted: 6-1-2017

Department: Member Operations - Operations

Reports to: Sr. Manager Sales Support

Location: 8735 Henderson Road, Tampa FL 33634

Provides process, systems, compliance and producer support to our Medicare sales organization. Monitors sales cycle reporting to support effective sales performance management. Drives and supports sales compliance efforts and corporate driven member retention activities. Works across a matrix organization to meet both corporate and regional sales and marketing needs.

Essential Functions:

  • Manages the producer services team who directly supports all contracted entities and employed field sales support on onboarding, commissions, application issues, compliance issues, material requests, etc.
  • Leverages staff and works with the markets to effectively manage and resolve issues timely.
  • Provides insight and analysis to support key business decision at the corporate level for sales support processes and systems.
  • Assesses existing business processes to design and implement solutions enabling the business to operate in a manner that's better, faster and cheaper.
  • Stays abreast of regulatory & industry changes as they relate to the responsibilities for these teams.
  • Collaborates with executive field leaders to execute initiatives to improve corporate and field support for contracted and employed agents.
  • Provides automated solutions to stream line and expedite manual tasks, reports and interdepartmental interactions/dependencies.
  • Drives department initiatives by maximizing efficiency and minimizing costs related to materials, sales and marketing.
  • Assists with creating, reviewing and approving sales training material.
  • Identifies opportunities for growth and competitive advantage strategies and initiatives.
  • Assists in all phases of project management to include project planning, implementation and monitoring results.
  • Works with the compliance and regulatory affairs groups to deliver and monitor remediation based on investigation results.
  • Participates in regular cross-departmental meetings.
  • Performs special projects as assigned.
Additional Responsibilities:Candidate Education:
  • Required A Bachelor's Degree in a related field
  • Required or equivalent work experience 2 additional years of experience in sales support, and/or sales operations
Candidate Experience:
  • Required 4 years of experience in a sales support, and/or sales operations
  • Required 2 years of experience in project oversight leading and directing wide scale operational projects
  • Required 1 year of experience in managing or leading others
  • Preferred Other Experienced with Medicare regulations, provider credentialing, internal auditing, licensure and/or accreditation processes
Candidate Skills:
  • Advanced Demonstrated project management skills
  • Advanced Ability to implement process improvements
  • Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Ability to influence internal and external constituents
  • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Intermediate Ability to multi-task
  • Intermediate Ability to work in a matrixed environment
  • Intermediate Ability to lead/manage others
  • Intermediate Demonstrated organizational skills
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Demonstrated written communication skills
  • Intermediate Ability to lead/manage others
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Required Advanced Microsoft Excel
  • Required Advanced Microsoft Access
  • Required Intermediate SharePoint
  • Required Intermediate Microsoft Outlook
  • Required Advanced Microsoft Word
  • Required Advanced Microsoft PowerPoint
  • Preferred Intermediate Other SQL

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Last Updated On: 12/9/2015