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Pharmacy
WellCare - Pharmacy Leadership Careers

Pharmacy Quality Improvement - Director Job

Full Job Title: Director, Pharmacy Quality Improvement

Job Number: 1701577

Location: Tampa, FL

Date Posted: 6-1-2017

Oversees the operation of initiatives and programs focused on improvement in pharmacy quality measures (Part D Patient Safety Measures, HEDIS, PQA, etc.), and drug utilization review. Drives the strategic planning, implementation, financial oversight and evaluation for these business units. In addition, provides daily oversight of all operations by working closely with external vendors, manager(s), clinical pharmacist(s), and other support staff. High priority is placed on seeking opportunities for improvement or innovation through industry intelligence gathering and competitive analysis. Builds a strong team and drives team performance.

Department: Pharmacy, MTMP

Reports To: VP, Pharmacy Clinical Programs

Location: Tampa, FL - Independence Park


Essential Functions:

  • Provides strategic leadership by building strong teams and driving performance.
  • Ownership of financial and operational objectives for pharmacy quality initiatives and retrospective drug utilization programs through budget creation, maintenance and execution.
  • Develops, plans and implements all clinical initiatives through collaboration with cross functional teams. Functions as a project manager in execution of launch plan and implementation of systems and procedures.
  • Drives the selection of vendors and suppliers for assessment and provides recommendations for partnerships.
  • Develops and oversees communication and contracts with preferred vendor representatives to execute contract provisions for effective clinical programs aimed to improve quality and drug utilization
  • Develops financial and operational metrics to track business performance and identifies operational improvement opportunities
  • Ensures pharmacy department meets all regulatory compliance requirements relating to functions performed across multiple business units. Includes submission of CMS reports and state regulatory reports across all lines of business.
  • Conducts market research and proposes business growth initiatives through strategic planning.
  • Manages and develops direct reports. Sets direction, allocates and re-allocates resources as required.
  • Oversees improvement in Part D Safety Measures Star scores, HEDIS and others as assigned giving great attention to and ensuring achievement in these measurements by:
  • - oversight of multiple vendors
  • - industry intelligence / competitive analysis
  • - participation in PQA work groups and advisory panel
  • Manages corporate QI Trilogy documents for Medicaid / Medicare and UMAC/QIC across entire pharmacy organization for all lines of business; Owns PDP QI structure
  • Manages multiple corporate committees (ie Pharmacy Quality Oversight, Quality Improvement Work group, Drug Utilization Review)
  • Performs special duties as needed.

*LI-CW1

Candidate Education:
  • Required A Bachelor's Degree in Pharmacy
  • Preferred A Doctor of Pharmacy (PharmD)
  • Preferred A Master's Degree in Business
Candidate Experience:
  • Required 7 years of experience in a licensed pharmacist role, OR completion of PGY-1 residency program 5 additional years licensed pharmacist upon completion
  • Required 4 years of experience in Managed Care/Pharmacy Star Ratings/Quality Metrics
  • Required Other 3 years managing / leading others
Candidate Skills:
  • Advanced Demonstrated interpersonal/verbal communication skills
  • Advanced Demonstrated written communication skills
  • Advanced Other Ability to evaluate information from both oral and written sources and develops clear, concise and crisp reports
  • Advanced Ability to communicate and make recommendations to upper management
  • Advanced Ability to influence internal and external constituents
  • Advanced Other Ability to evaluate financially the impact of drug products and trends
  • Advanced Ability to drive multiple projects
  • Advanced Ability to lead/manage others in a matrixed environment
  • Intermediate Ability to implement process improvements
  • Intermediate Knowledge of healthcare delivery
Licenses and Certifications:
A license in one of the following is required:
  • Required Registered Pharmacist (RPh)
  • Required Other licensed pharmacist in state of operation
Technical Skills:
  • Required Intermediate Microsoft Excel
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Healthcare Management Systems (Generic)


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Last Updated On: 12/9/2015