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Corporate Functions & Operations WellCare - Operations Leadership Careers

Operations Strategy - Director Job

Full Job Title: Director, Operations Strategy

Job Number: 1706294

Location: Tampa, FL

Date Posted: 1-10-2018

Location: Idlewild Ave, Tampa, FL 33634
Department: Operations
Reports to: VP

Lead WellCare Operations Strategy and Roadmap creation and maintenance. Identify, lead, and partner with operations leaders to implement process integration and process improvement opportunities within Operations functions to increase synergies, improve quality, and achieve cost containment goals.

Essential Functions:
  • Institute and operationalize 3 year strategy and processes in support of near and longer term goals for the Operations organization and functions
  • Work with the Leadership team to define strategy and KPIs for the Operations organization and functions
  • Monitor and support tracking and managing key deliverables of the Operations Strategic Plan
  • Research, preparation, collation and validation of content for executive meetings (Board updates, stakeholder meetings, keynotes, project reviews) in liaison with operations leaders to ensure accurate articulation of operations strategy and status
  • Identify, develop and coordinate the execution of operational process integration and improvement initiatives and special projects
  • Identify and implement Operations quality improvement initiatives and achieve cost efficiencies and cost takeout strategies
  • Record and collate actions / follow ups from the Operations Strategy meetings and track status
  • Partner to communicate the strategic vision to ensure transparency and understanding of Operations achievements, direction and priorities
  • Perform root cause analysis and recommend and implement process improvements. Recommend out of the box ideas that will benefit the organization and drive results to best in class.
  • Performs other duties as assigned.
Candidate Education:
  • Required: Bachelor's Degree in Engineering, Business Administration, IT or related field
  • Preferred: Master's Degree in Business Administration
Candidate Experience:
  • Required: 7 years of management experience, including strategy development and KPI/goal definitions, identifying and implementing process improvements, quality improvement, cost containment, and cost take-out strategies
  • Required: 3 years of experience in information technology
  • Preferred: Experience in a Healthcare environment
Candidate Skills:
  • Ability to work in a fast paced environment with changing priorities
  • Intermediate Demonstrated project management skills
  • Demonstrated ability to deal with confidential information
  • Demonstrated analytical skills
  • Demonstrated leadership skills
  • Ability to lead/manage others in a matrixed environment
  • Understanding of risks and how to develop controls to mitigate the risk
  • Ability to influence internal and external constituents
  • Possess strategic enterprise wide view while maintaining attention to detail
  • Ability to think outside the box, structure an ambiguous opportunity, determine ROI and build business case for projects
  • Ability to implement process improvements
  • Ability to apply a hybrid process improvement and organizational change management methodologies
  • Excellent understanding of organizational culture, change management and strategic thinking
  • Ability to breakdown and explain complex subjects in manageable pieces
  • Ability to analyze information and convert related activities into a comprehensive work plan
Licenses and Certifications:
A license in one of the following is preferred:
  • Six Sigma
  • Project Management Professional
  • Certified Business Analyst
Technical Skills:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Visio
  • Microsoft Outlook

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Last Updated On: 12/9/2015