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Corporate Functions & Operations WellCare - Operations Support Careers

Operations Intake Coordinator Job

Full Job Title: Operations Intake Coordinator

Job Number: 1705743

Location: Tampa, FL

Date Posted: 12-6-2017

LOCATION: W. Idlewild Avenue, Tampa, FL 33634
DEPARTMENT: Operations – Provider Communications
REPORTING TO: Supervisor, Operations
SHIFT: Monday – Friday (9:30am – 6:00pm)

Receives inbound calls from providers to determine authorization requirements, answer general questions and/or submit authorization requests for services rendered. Receives faxed authorization requests and performs data entry functions to submit requests for review. Complies with organizational policies and procedures, regulatory requirements, and other established criteria and guidelines. Maintains confidentiality of business and protected health information. Performs other data entry, administrative support, reporting and other related tasks, as-needed.

Essential Functions:

  • Answers telephones according to established grade of service standards
  • Collects and verifies information concerning member eligibility, provider status, authorization requirements and authorization status
  • Provides customer service functions to help coordinate member needs
  • Performs data entry of authorizations in the electronic medical management system
  • Conducts outbound calls to follow up on inquiries related to the member and/or authorization process as-needed
  • Assists in preparing and submitting projects, reports or assignments as-needed to meet organizational initiatives and/or objectives
  • Adheres to standard metrics for quality, production and average call handling time
  • Communicates authorization specific to providers either verbally on the phone calls or written through fax
  • Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
  • Required A High School or GED
Candidate Experience:
  • Required 1 year of experience in customer service experience
  • Preferred Other Call Center experience
Candidate Skills:
  • Beginner Knowledge of medical terminology and/or experience with CPT and ICD-9 coding
  • Intermediate Ability to work as part of a team
  • Intermediate Ability to work in a fast paced environment with changing priorities
  • Intermediate Other Type 40 wpm
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Preferred Beginner EMMA
  • Required Intermediate Microsoft Word
  • Preferred Intermediate Microsoft Outlook
  • Preferred Beginner Microsoft Excel
  • Preferred Beginner SharePoint

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Last Updated On: 12/9/2015