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Marketing & Communications
WellCare - Marketing Careers

Member & Provider Communication Specialist Job

Full Job Title: Member & Provider Communication Specialist

Job Number: 1800312

Location: Tampa, FL

Date Posted: 2-7-2018

Oversees the timely development, management and optimization of member and provider materials (i.e., identification cards, member handbooks, provider directories and provider manuals) for government-sponsored health plans, ensuring compliance and data accuracy, achieving service excellence, and supporting growth initiatives. Collaborates with Shared Services and local markets to facilitate and support these initiatives.

Essential Functions:
  • Analyzes government contracts and marketing guidelines for information to develop member and provider materials.
  • Works with stakeholders to ensure member and provider materials are compliant and accurate according to government contracts and marketing guidelines.
  • Collaborates in the production of member and provider materials, including creating and maintaining project plans, versioning, vendor data testing, and proofing.
  • Provides materials development status reporting to management and stakeholders on a routine and ad hoc basis.
  • Serves as a member and provider materials subject matter expert to partner and consult with stakeholders to strategize and plan the development of materials.
  • Represents the team/department in cross-functional meetings.
  • Functions as a brand champion to perpetuate corporate branding standards.
  • Supports new business development and expansion by developing member and provider materials.
  • Prepares for internal and external audits and accreditation efforts as required.
  • Participates in/contributes to key initiative projects.
  • Performs other duties as requested.
Additional Responsibilities:Candidate Education:
  • Required A Bachelor's Degree in Business Administration, Communications, English, Health Policy and Management, Marketing or related field.
  • Required or equivalent work experience 2 additional years of experience in communications development, implementation and oversight (5 years total)
Candidate Experience:
  • Required 3 years of experience in communications development, implementation and oversight.
  • Preferred Other Experience with member and provider materials and/or marketing (i.e., direct and online).
  • Preferred Other Experience with a major health plan that operates government-sponsored plans.
Candidate Skills:
  • Intermediate Ability to drive multiple projects
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Ability to multi-task
  • Intermediate Ability to proof large bodies of materials
  • Intermediate Ability to work as part of a team
  • Intermediate Ability to work in a fast paced environment with changing priorities
  • Intermediate Ability to work in a matrixed environment
  • Intermediate Ability to work independently
  • Intermediate Ability to work within tight timeframes and meet strict deadlines
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Demonstrated organizational skills
  • Intermediate Demonstrated project management skills
  • Intermediate Demonstrated time management and priority setting skills
  • Intermediate Demonstrated written communication skills
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Excel
  • Preferred Beginner Adobe Acrobate
  • Preferred Beginner Microsoft PowerPoint
  • Preferred Beginner Microsoft Project
  • Preferred Beginner Microsoft Visio

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Last Updated On: 12/9/2015