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Provides strategic oversight to the State (or Region's) field offices, with responsibility for branding, local community relations and marketing. In additional the incumbent will manage a team of Office Coordinators across the state or region.
Responsible for managing office coordinators across the entire state and/or region, who serve as the receptionist and main point of contact for each field office-related matters, including delivering customer service and providing administrative support and oversight for the office.
Responsible for providing oversight for community-facing branding, community relations and marketing activities involving the state and/or regional field offices.
Develops and implements regional community relationships in the communities in which the company has a presence to drive awareness of the offices' "Welcome Room" and encourage use of the facility and work to proactively encourage use of the facility and increase member and prospect traffic into the Welcome Room.
Promotes, coordinates and partners with respective office coordinators to affect successful activities in the Welcome room (i.e., Fitness Friday) and other community-centric events to increase traffic and appropriate use of the rooms across the state.
Maintains a regular state-wide (or regional) travel calendar, ensuring that all field offices are visited on an ongoing, regular basis to ensure that the region brand and offices maintain a consistent presentation.
Establishes relationships within the community to facilitate the expansion of marketing coverage in expanded territories.
Serves as a liaison between the state and/or region headquarters and the regional/state field offices, with responsibility for ensuring that communication is maintained, including: replay of town halls, region/state associate engagement activities are implemented and other special events are consistently implemented across the region/state
Partners with Corporate Facilities to ensure that issues related to repairs, maintenance and/or other lease-related matters are addressed timely.
Manages the costs associated with running the field-based offices, including supplies, housekeeping services, copiers and other related expenses.
Manages relationships with local vendors tasked with providing services at regional/sales offices.
Performs other duties as assigned.
Extensive travel to regional and/or state field offices is required for this position. Incumbent is expected to maintain a regular travel calendar.
This position is contingent upon the bid award in the state of Illinois to WellCare Health Plans, Inc.
A Bachelor's Degree in a related field required.
5 years of experience in office and facilities management and coordination required.
Experience with marketing outreach, branding and marketing operations required.
1 year of management experience in HMO/Managed Healthcare or Insurance industry preferred.
Intermediate - Ability to drive multiple projects.