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Conducts comprehensive member psychosocial assessments through root cause analysis and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs. Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability. Assess members to recommend activities and behavioral routines to meet the social and medical needs of members and their families. Provides support and/or intervention and assists members in understanding the implications and complexities of their current medical situation and/or overall personal care.
Reports to: Director, Field Care Management
Department: Health Services
Assesses, plans, implements, monitors and evaluates options and services to meet complex psychosocial health needs of inpatient and outpatient members. Manages a caseload in compliance with contractual obligations and WellCare standards.
Conducts comprehensive member assessments through root cause analysis based on referred member's needs and benefit plan eligibility, and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs.
Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability. Works towards achievement of optimal clinical and resource outcomes.
Monitors and evaluates effectiveness of care plan and modifies plan as needed. Supports member access to appropriate quality and cost effective care. Coordinates with internal and external resources to meet identified needs of the member's care plan and collaborates with providers.
Acts as a liaison and member advocate between the member/family, physician and facilities/agencies. Provides clinical consultation to physicians, professional staff and other teams members/supervisors to provide optimal quality patient care and effective operations.
Interacts continuously with members, family, physician(s), and other resources to determine appropriate behavioral action needed to address medical needs. Reviews benefits options, researches community resources, trains/creates behavioral routines and enables members to be active participants in their own healthcare.
Ensures members are engaging with their PCP to complete their care management treatment plan or preventive care services.
Assists in obtaining benefits for members through community resources when benefits are exhausted or not available.
Performs other duties as assigned.
In Hawaii, the incumbent monitors the effect of medications, provides medication administration and education as needed under guidance of the Psychiatrist. Provides education and clinical care for medical conditions and assists the Psychiatrist with member adherence to medications.
Required a Master's Degree in Social Work, Psychology, Counseling, Rehabilitation, or other relevant field that provides a foundation to receive a license as required of the position
Required 2 years of experience in behavioral health management and/or acute behavioral health care setting focusing on outpatient/inpatient utilization, case management and discharge planning
Required 1 year of experience in current case management as a licensed professional
Required experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
Preferred experience in a managed care environment
Intermediate ability to work independently
Intermediate ability to multi-task
Intermediate demonstrated time management and priority setting skills
Intermediate demonstrated interpersonal/verbal communication skills
Advanced ability to create, review and interpret treatment plans
Intermediate ability to effectively present information and respond to questions from families, members, and providers
Intermediate knowledge of healthcare delivery
Intermediate knowledge of community, state and federal laws and resources
Intermediate demonstrated written communication skills
Intermediate demonstrated customer service skills
Intermediate ability to effectively present information and respond to questions from peers and management
Intermediate demonstrated problem solving skills
Licenses and Certifications: A license in one of the following is required:
Required a master's level independent or non-independent license is required OR an RN with a behavioral health background:
Required Licensed Registered Nurse (RN)
Required Licensed Clinical Social Worker (LCSW)
Required Licensed Clinical Mental Health Counselor (LCMHC)
Required Licensed Clinical Professional Counselor (LCPC)
Required Licensed Clinical Marriage & Family Therapist (LCMFT)
Required Licensed Clinical Psychologist (LCP)
Required Licensed Master Social Work (LMSW)
Required Certified Social Worker (C-SW)
Required Acute Care Nurse Practitioner (APRN) (ACNP-BC)
Required In New Jersey, one of the following is Required: Licensed Clinical Social Worker (LSW), Licensed Associate Counselor (LAC) or Registered Nurse (RN). Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) Preferred.
Required intermediate Microsoft Outlook
Required intermediate Microsoft Word
Required intermediate Microsoft Excel
Required intermediate Healthcare Management Systems (Generic)