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Designs "learner-focused" instructional materials including training modules, facilitator guides, attestations and learning resources. Provides oversight of instructional technologies, to include learning programs, training environments and learning management. Oversees the Content Revision Task (CRT) request process and resolves CRTs tied to time-sensitive training events and follows up with requestors as needed. Provides designers with support in the design, and modification of instructional programs including eLearning modules, assessments, agendas and facilitator guides. Coordinates the configuration, testing, and reporting of the IRR testing environment. Completes QA validation for eLearning modules and training content. Identifies aged inventory products and collaborates with the business to validate aged materials and completes updates in WellCare University. Performs reporting tasks and distributes project reports.
Designs "learner-focused" instructional materials including training modules, facilitator guides, attestations and learning resources.
Oversees the CRT request process and resolves CRTs tied to time-sensitive training events. Completes CRT assignments and follows up with requestors, as needed.
Uploads learning objects, creates curriculums, develops assessments and publishes learning modules in WellCare University.
Identifies aged inventory products and collaborates with the business to validate aged materials and completes updates in WellCare University.
Configures and oversees McKesson IRR testing, enrollments and reporting. Coordinates clinical testing with training team and business proctors.
Completes quality assurance review of design materials to ensure accuracy of training materials and completes technical review.
Configures and maintains department Sharepoint site to support learning resources, curriculum pages and content libraries.
Builds Operations Training Call Library in the LMS Knowledge Bank.
Resolves issues received from LMS tickets within the eLD ticketing system.
Provide LMS support and assists with migration and deployment of new content to LMS.
Documents operational processes and procedures to support web based reference library.
Maintains and refreshes training environments as needed.
Perform reporting tasks and distributes scheduled reports.
Perform other duties as assigned.
Additional Responsibilities:Candidate Education:
Required A Bachelor's Degree in Education, IT or related field
Required Other or 2 years of equivalent work experience
Required 2 years of experience in a training environment with coordination on system updates/technical changes.
Required 2 years of experience in assisting with development on adult learning programs, and accelerated learning in a business environment
Required 1 year of experience in SharePoint in managing data and online learning resources.
Required Other Experience in using learning management system and quality assurance review and testing of eLearning modules.
Preferred Other Experience with government programs, Medicare and Medicaid
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Ability to multi-task
Intermediate Ability to work as part of a team
Intermediate Ability to proof large bodies of materials
Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
Intermediate Ability to work within tight timeframes and meet strict deadlines
Intermediate Demonstrated organizational skills
Intermediate Demonstrated interpersonal/verbal communication skills
Intermediate Demonstrated written communication skills
Intermediate Demonstrated time management and priority setting skills
Licenses and Certifications: A license in one of the following is required: Technical Skills:
Required Intermediate Microsoft Word
Required Intermediate Other Articulate Storyline2
Required Intermediate Microsoft Excel
Required Intermediate Microsoft Access
Required Intermediate Microsoft PowerPoint
Required Intermediate Microsoft Outlook
Required Intermediate SharePoint Exposure to SharePoint and Learning Management Systems