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WellCare - Sales & Account Management Leadership Careers

Inside Telesales Rep - License & Vietnamese Bilingual Req'd Job

Full Job Title: Inside Telesales Rep (Bilingual Vietnamese Health License) SIGN ON BONUS OFFERED

Job Number: 1804703

Location: Cypress, CA

Date Posted: 2018-07-05

Identifies, qualifies, and processes sales leads according to department standards. Meets the minimum enrollment goal of new members using approved presentation materials and sales techniques. SIGN ON BONUS

Essential Functions:
  • Makes outbound calls to newly enrolled members after enrollment is initiated to discuss the HMO process, assist with scheduling appointments, answer benefit questions, & assist with preventative care education to increase HEDIS and STARS.
  • Performs member outreach to assist Health Services in closing care gaps.
  • Identifies opportunities to improve the process for outbound calls, member contact and surveys.
  • Builds relationships with internal and external customers in order to discuss WellCare products.
  • Processes and tracks applications/enrollments for potential clients.
  • Responsible for telephonically enrolling beneficiaries into the health plan from inbound call campaigns while following all compliance regulations around sales & marketing.
  • Responsible for conducting outbound sales call campaigns (IE: PDP Cross selling, Core to DSNP conversions, etc)
  • Ability to meet or exceed target goals & objectives
  • Supports sales team via call center support (as needed)
  • Provides support to DSM’s, MOS, & Sales Assistants with community events, provider events, branding events, etc
  • Performs other duties as assigned.
    Candidate Education:
    • Required A High School or GED
    • Preferred An Associate's Degree in a related field
    Candidate Experience:
    • Required 2 years of experience in outbound sales or customer service or call center
    • Preferred 1 year of experience in General business, preferably in a sales environment
    Candidate Skills:
    • Intermediate Demonstrated customer service skills
    • Intermediate Ability to effectively present information and respond to questions from families, members, and providers Fluent in English and Spanish desirable
    • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
    • Intermediate Ability to work independently
    • Advanced Demonstrated interpersonal/verbal communication skills
    • Beginner Demonstrated problem solving skills
    • Beginner Demonstrated time management and priority setting skills
    • Intermediate Knowledge of healthcare delivery
    • Advanced Other Bi-Lingual (English/Spanish, English/Korean, English/Vietnamese) desired
    • Intermediate Other Ability to persuade
    Licenses and Certifications:
    A license in one of the following is required:
    • Required Other Possession of a state health license or the ability to obtain within 90 days
    • Required Other Medicare Sales Certification
    Technical Skills:
    • Required Intermediate Microsoft Outlook Knowledge in Microsoft Office including Outlook, Word and Excel
    • Required Intermediate Microsoft Word
    • Required Intermediate Microsoft Excel
    Languages:
    • Required Vietnamese

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    Last Updated On: 12/9/2015