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Sales & Account Management
WellCare - Sales & Account Management Leadership Careers

Inside Telesales Rep, Sr - License & Vietnamese Bilingual Req'd Job

Full Job Title: Inside Telesales Rep, Sr - License Required & Vietnamese Bilingual Preferred

Job Number: 1702390

Location: Cypress, CA

Date Posted: 7-13-2017

Dept Telesales

Reports to Director State Ops

Level: S00

Salary $45,000 plus incentives

Vietnamese Bilingual Preferred

Heath Insurance License Required

Medicare Sales Required

Identifies, qualifies, and processes sales leads according to department standards. Meets the minimum enrollment goal of new members using approved presentation materials and sales techniques.

Essential Functions:

  • Makes outbound calls to newly enrolled members after enrollment is initiated to discuss the HMO process, assist with scheduling appointments, answer benefit questions, & assist with preventative care education to increase HEDIS and STARS.
  • Performs member outreach to assist Health Services in closing care gaps.
  • Identifies opportunities to improve the process for outbound calls, member contact and surveys.
  • Builds relationships with internal and external customers in order to discuss WellCare products.
  • Processes and tracks applications/enrollments for potential clients.
  • Responsible for telephonically enrolling beneficiaries into the health plan from inbound call campaigns while following all compliance regulations around sales & marketing. Assists in generating reporting, client interaction, mentoring, coaching and training of Inside Sales Reps
  • Responsible for conducting outbound sales call campaigns (IE: PDP Cross selling, Core to DSNP conversions, etc)
  • Ability to meet or exceed target goals & objectives
  • Supports sales team via call center support (as needed)
  • Provides support to DSM's, MOS, & Sales Assistants with community events, provider events, branding events, etc
  • Responsible for the tracking & reporting of sales leads, close rates, percent to goal, etc
  • Identifies opportunities for the team to self-generate leads & develops project plans to execute
  • Acts as the main point of contact for the Inside Telesales reps for any call escalations
  • Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
  • Required A High School or GED
  • Preferred An Associate's Degree in a related field
Candidate Experience:
  • Required 2 years of experience in customer service or call center
  • Required 1 year of experience in outbound sales or field sales
Candidate Skills:
  • Intermediate Demonstrated customer service skills
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Intermediate Ability to work independently
  • Advanced Demonstrated interpersonal/verbal communication skills
  • Beginner Demonstrated problem solving skills
  • Beginner Demonstrated time management and priority setting skills
  • Intermediate Knowledge of healthcare delivery
  • Advanced Other Bi-Lingual (English/Spanish, English/Korean, English/Vietnamese) desired
  • Intermediate Other Ability to persuade
Licenses and Certifications:
A license in one of the following is required:
  • Required Other Possession of a state health license or the ability to obtain within 90 days
  • Required Other Medicare Sales Certification
Technical Skills:
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Excel
  • Preferred Spanish
  • Preferred Korean
  • Preferred Vietnamese

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Last Updated On: 12/9/2015