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Sales & Account Management WellCare - Sales & Account Management Leadership Careers

Inside Telesales Rep, Sr Job

Full Job Title: Inside Telesales Rep, Sr

Job Number: 1703929

Location: Cypress, CA

Date Posted: 8-25-2017

This position is forEasy Choice Health Plan Cypress, CA, a WellCare Healthplans, Inc. company.

Identifies, qualifies, and processes sales leads according to department standards. Meets the minimum enrollment goal of new members using approved presentation materials and sales techniques.

Department: State Operations
Reports to: Director State Operations
Compensation: $45,000 plus incentives

Essential Functions:

  • Makes outbound calls to newly enrolled members after enrollment is initiated to discuss the HMO process, assist with scheduling appointments, answer benefit questions, & assist with preventative care education to increase HEDIS and STARS.
  • Performs member outreach to assist Health Services in closing care gaps.
  • Identifies opportunities to improve the process for outbound calls, member contact and surveys.
  • Builds relationships with internal and external customers in order to discuss WellCare products.
  • Processes and tracks applications/enrollments for potential clients.
  • Responsible for telephonically enrolling beneficiaries into the health plan from inbound call campaigns while following all compliance regulations around sales & marketing. Assists in generating reporting, client interaction, mentoring, coaching and training of Inside Sales Reps
  • Responsible for conducting outbound sales call campaigns (IE: PDP Cross selling, Core to DSNP conversions, etc)
  • Ability to meet or exceed target goals & objectives
  • Supports sales team via call center support (as needed)
  • Provides support to DSM's, MOS, & Sales Assistants with community events, provider events, branding events, etc
  • Responsible for the tracking & reporting of sales leads, close rates, percent to goal, etc
  • Identifies opportunities for the team to self-generate leads & develops project plans to execute
  • Acts as the main point of contact for the Inside Telesales reps for any call escalations
  • Performs other duties as assigned.
Candidate Education:
  • Required A High School or GED
  • Preferred An Associate's Degree in a related field
Candidate Experience:
  • Required 2 years of experience in customer service or call center
  • Required 1 year of experience in outbound sales or field sales
Candidate Skills:
  • Intermediate Demonstrated customer service skills
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Intermediate Ability to work independently
  • Advanced Demonstrated interpersonal/verbal communication skills
  • Beginner Demonstrated problem solving skills
  • Beginner Demonstrated time management and priority setting skills
  • Intermediate Knowledge of healthcare delivery
  • Advanced Other Bi-Lingual (English/Spanish, English/Korean, English/Vietnamese) desired
  • Intermediate Other Ability to persuade
Licenses and Certifications:
A license in the following is required:
  • Required Possession of a state health license or the ability to obtain within 90 days
  • Required Medicare Sales Certification
Technical Skills:
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Excel
  • Preferred Spanish
  • Preferred Korean
  • Preferred Vietnamese

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Last Updated On: 12/9/2015