This link will leave wellcare.com, opening in a new window. WellCare and its subsidiaries are not responsible for non-WellCare content, privacy practices, products or services described on these websites.
Ensures the highest degree of user satisfaction by providing high-quality, high-availability Information Technology and Services on a near round the clock basis. Leads a team in the development of strategies, implementation, administration, troubleshooting, repair, monitoring and reporting of the company's IT hardware, networks, servers and applications. Creates new procedures and reviews existing procedures to conform to these standards.
Manages and leads a team of dedicated IT professionals by coaching, mentoring, disciplining and leading by example.
Directs work assignments, measures results and initiates personnel actions as required.
Provides technical leadership for the design, deployment and operation of IT hardware and software. Management of IT Systems and devices including, but not limited to EMC, Sun, IBM and Microsoft, Veritas, Oracle, Cisco networking equipment, IBM software and various other mission critical software packages.
Serves as the primary technical lead for the IT department. Will be required to apply experience and skills to advise and shape the information technology direction of company processes and procedures.
Required to document processes and procedures. Changing or refining processes when necessary.
Plans and coordinates technical architecture, design and development for local, regional, and national use.
Working in conjunction with other IT Management to create, test and refine a company wide Disaster Recovery / Business Continuity plan.
Investigates, initiates, and manages process and cost saving improvement initiatives.
Manages IT systems production and change management.
Coordinates activities of unit to meet budget and deadlines; resolves conflicting demands.
Sets overall goals, performance standards, and operational priorities and manages resources to operational goals and budget.
Provides input into budget. Responsible for fiscal performance of function managed.
Establishes objectives, schedules, and cost data for the business of the function being managed.
Other duties as assigned.
Participates in planning and oversees the implementation of programs and strategies.
Acts in liaison capacity with other areas and business units.
Make recommendations on matters of policy and approves changes in area of expertise.
Others as assigned by senior management.
Ability to travel by automobile, plane or other public transportation as necessary.
Able to work holidays, weekends or after-hours as necessary.
Able to be on call and respond to emergencies 24 x 7 when required.
Required A Bachelor's Degree in a related field
Preferred A Master's Degree in a related field
Required 10 years of experience in overall Information Systems (IS)
Required Other 8 years IT management experience
Required Other Experience with negotiating software and hardware contracts and licenses
Required Other Prior experience "starting up" and delivering against an Information Systems initiative. Effective analyst in reviewing current practices, identifying improved approaches, and proposing same.
Required Other Experience with managing re-engineering and implementation projects.
Intermediate Other Ability to build and leverage strong vendor relationships.
Intermediate Other Ability to remain calm under pressure.
Intermediate Other Understanding of federal, state and local regulations related to software licensing.
Intermediate Other Effective public speaker
Licenses and Certifications: A license in one of the following is required:
Required Other Professional certification in IT security or network / systems administration is desirable (CISSP, GIAC, MCSE, CCNA, CCIE, others).
Required Intermediate Microsoft Excel
Required Intermediate Microsoft Word
Required Intermediate Microsoft Outlook
Required Intermediate Microsoft PowerPoint
Required Intermediate Other Possess detailed knowledge of and verifiable experience with diverse technical platforms including Windows NT/2000, Unix, Oracle, TCP/IP, voice / data networks, Internet /Intranet, routers, switches, firewalls, WAN connectivity, healthcare, and HIPAA patient privacy and security provisions
Required Intermediate Other Ability to actively participate in the design, implementation and support of complex telecom systems
Required Intermediate Other Thorough understanding of WAN and LAN technologies and equipment.