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Ensures the highest degree of user satisfaction by providing high-quality, high-availability information technology and services. Leads a team in the development of strategies, implementation, administration, troubleshooting, repair, monitoring and reporting of the company's IT applications and systems. Operates with a focus on continuous improvement, partnership, results and ROI. Exhibits a strong work ethic and inspires confidence as a technology steward.
Participates in the planning, and oversees the implementation, of strategies aligned to functional area.
Makes recommendations on matters of policy, and approves changes in functional area of expertise.
Works collaboratively with leadership to proactively develop relationships and manage communications with key stakeholders.
Ensures overall program management integrity through internal communication of program requirements.
Directs work assignments, measures results and initiates personnel actions as required.
Provides technical leadership for the design, deployment and operation of IT programs and services.
Applies experience and skills to advise and shape the information technology direction of company processes and procedures.
Maintains an ongoing partnership with the business to apply in-depth knowledge of the business operations, strategies, priorities and information requirements to meet business demands.
Ensures appropriate technical standards and procedures are defined. Manages the development of centers of excellence around key technologies.
Investigates, initiates, and manages process and cost saving improvement initiatives.
Coordinates activities of unit to meet budget and deadlines and resolves conflicting demands.
Sets overall goals, performance standards, and operational priorities, and manages resources towards operational goals and budget.
Provides input into budget. Oversees fiscal performance of functions managed.
Establishes objectives, schedules and cost data for the business of the function being managed.
Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
Required A Bachelor's Degree in a related field
Required or equivalent work experience 2 additional years of experience in Information Systems
Preferred A Master's Degree in a related field
Required 10 years of experience in Information Systems (IS)
Required 5 years of management experience
Required Other Prior experience "starting up" and delivering against an Information Systems initiative.
Required Other Experience with managing re-engineering and implementation of projects.
Required Other Significant project budget management experience, including forecasting, earned value management, and burn rate.
Intermediate Ability to work in a matrixed environment
Intermediate Demonstrated interpersonal/verbal communication skills
Intermediate Demonstrated written communication skills
Intermediate Demonstrated ability to deal with confidential information
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Demonstrated organizational skills
Intermediate Demonstrated time management and priority setting skills
Intermediate Demonstrated problem solving skills
Intermediate Demonstrated analytical skills
Intermediate Ability to influence internal and external constituents
Intermediate Other Strong background in project management tools like Project Server, Clarity, Planview, or similar
Licenses and Certifications: A license in one of the following is required:
Preferred Other Professional certification in IT security or network / systems administration (CISSP, GIAC, MCSE, CCNA, CCIE, others) or IT disciplines.
Required Intermediate Microsoft Excel
Required Intermediate Microsoft Word
Required Intermediate Other Knowledge of and/or ability to utilize COGNOS for budgetary decisions or review.
Required Intermediate Other Possess detailed knowledge of and verifiable experience with diverse technical platforms such as Windows NT/2000, Unix, Oracle, TCP/IP, voice / data networks, Internet /Intranet, routers, switches, firewalls, WAN connectivity, healthcare, and HIPAA patient privacy and security provisions
Required Intermediate Other Ability to actively participate in the design, implementation and support of complex telecom systems
Required Intermediate Other Strong background in project management tools like Project Server, Clarity, Planview, or similar