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Human Resources WellCare - HR Administration & Support Careers

Human Resources Support Specialist Job

Full Job Title: Human Resources Support Specialist

Job Number: 1805439

Location: Tampa, FL

Date Posted: 2018-08-02

Serves as initial point of contact for inbound inquiries related to Human Resources. Provides assistance for questions and issues, using a knowledge base of information and established processes and protocols to respond to inquiries. Provides support to other Human Resource Operations activities as needed. This position will be the point of contact and support for acquisitions.

DEPARTMENT: Human Resources

REPORTS TO: HR Operations Project Manager



Essential Functions:

Responds to associate inquiries via the Human Resources Service Center (HRSC) ticketing system in an efficient manner. Prioritizes issues and escalates more complex issues as appropriate.

Partners with business SMEs to provide accurate responses to associate inquiries.

Reviews and interprets associate data to resolve issues with demonstrated sensitivity and respect at all times.

Creates and maintains detailed record of all interactions in the ticketing system. Provides education and guidance to associates about available tools and resources.

Supports the continuous improvement and development of documenting processes and procedures.

Performs other duties as assigned including, but not limited to, management approvals, data entry and maintenance of acquisition data.

    Candidate Education:
    • Required a High School or GED
    • Preferred an Associate's Degree in Business Administration or related field
    Candidate Experience:
    • Required 3 years of experience in Human Resources or relevant field. A college degree may be substituted for some or all of the experience
    • Preferred 1 year of experience in Benefits administration
    Candidate Skills:
    • Advanced demonstrated ability to deal with confidential information
    • Intermediate demonstrated interpersonal/verbal communication skills
    • Intermediate ability to work within tight timeframes and meet strict deadlines
    • Intermediate demonstrated time management and priority setting skills
    • Intermediate ability to work as part of a team
    • Intermediate demonstrated written communication skills
    • Beginner ability to work in a fast paced environment with changing priorities
    • Beginner ability to multi-task
    • Intermediate demonstrated organizational skills
    • Beginner ability to represent the company with external constituents

    Technical Skills:

    • Required beginner Human Resource Management Systems (Generic)
    • Required beginner Microsoft Excel
    • Required beginner Microsoft Word
    • Required beginner Microsoft Outlook

    Languages:

    • Bilingual English/Spanish helpful.


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      Last Updated On: 12/9/2015