Human Resources Operations - Manager Job

Delivers HR support services to customers of the HR Service Center. Provides oversight and management of a team of HR support resources who provide support via the HR Service Center. Oversees various HR projects, programs and oversees all functions of the HR Service Center.

DEPARTMENT: Human Resources-Service Center

REPORTS TO: Sr. Manager, HR Operations

• Develops attainable SLA's for the HR Service Center.
• Manages and monitors metrics and implements improvement plans as needed.
• Enhances processes, leads and implements various Human Resources projects, programs and initiatives.
• Identifies, evaluates, analyzes and recommends changes to support process improvements.
• Answers questions and recommends resolutions to address associate issues, complaints, and inquiries.
• Responds to and complies with any internal/external investigations, audits and assessments. Participates in activity taken towards correct action based on findings.
• Builds strong relationships with HR leaders, COEs, HR Business Partners and other internal and external partners to understand expectations and to ensure services meet or exceed those expectations.
• Mentors staff to maximize performance and potential.
• Performs other duties as assigned.

• Required a High School or GED
• Preferred a Bachelor's Degree in a related field

• Required 5 years of experience in Human Resources, or relatable experience, including in a Call Center/Customer Service environment
• Required 2 years of people management experience

• Intermediate demonstrated leadership skills
• Intermediate ability to lead/manage others
• Intermediate ability to communicate and make recommendations to upper management
• Intermediate demonstrated interpersonal/verbal communication skills
• Intermediate ability to effectively present information and respond to questions from peers and management
• Intermediate ability to implement process improvements
• Intermediate ability to multi-task
• Intermediate ability to work in a fast paced environment with changing priorities
• Intermediate demonstrated ability to deal with confidential information
• Intermediate demonstrated customer service skills
• Intermediate demonstrated interpersonal/verbal communication skills
• Intermediate demonstrated project management skills

Technical Skills:

• Required intermediate Microsoft Excel
• Required intermediate Microsoft Outlook
• Required intermediate Microsoft Word
• Required intermediate Human Resource Management Systems (Generic)

Languages:

• Bilingual helpful