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Enrollment Specialist Job
Full Job Title:
Position is responsible for performing duties related to enrolling, dis-enrolling, and maintaining membership files.
Processes enrollment related transactions from various data sources.
Researches and resolves member issues received from various different sources.
Performs root cause analysis to determine issues related to member complaints and system errors.
Maintains data within various tracking tools related to outcome of research of various issues.
Phone interactions with members related to issue resolution.
Read, understand and apply State and Federal Guidance to daily activities
Adhere to productivity, quality and compliance expectations.
Identifies issue trends and opportunities for improvement.
Performs other duties as assigned.
Required A High School or GED
Required 1 year of experience in related field
Intermediate Ability to work as part of a team
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Other Ability to communicate effectively and comprehend state and federal guidelines
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Licenses and Certifications:
A license in one of the following is required:
Required Intermediate Microsoft Excel
Required Intermediate Microsoft Word
Required Intermediate Microsoft Outlook
Preferred Other Bilingual
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Last Updated On: 12/9/2015