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Corporate Functions & Operations WellCare - Membership Support Careers

Enrollment Specialist Job

Full Job Title: Enrollment Specialist

Job Number: 1704359

Location: Tampa, FL

Date Posted: 11-28-2017

LOCATION: W. Idlewild Avenue, Tampa, FL 33634
DEPARTMENT: Operations,Enrollment & Billing
REPORTING TO: Supervisor, Operations

Position is responsible for performing duties related to enrolling, dis-enrolling, and maintaining membership files.

Essential Functions:

  • Processes enrollment related transactions from various data sources.
  • Researches and resolves member issues received from various different sources.
  • Performs root cause analysis to determine issues related to member complaints and system errors.
  • Maintains data within various tracking tools related to outcome of research of various issues.
  • Phone interactions with members related to issue resolution.
  • Read, understand and apply State and Federal Guidance to daily activities
  • Adhere to productivity, quality and compliance expectations.
  • Identifies issue trends and opportunities for improvement.
  • Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
  • Required A High School or GED
Candidate Experience:
  • Required 1 year of experience in related field
Candidate Skills:
  • Intermediate Ability to work as part of a team
  • Intermediate Ability to work in a fast paced environment with changing priorities
  • Intermediate Other Ability to communicate effectively and comprehend state and federal guidelines
  • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Required Intermediate Microsoft Excel
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Outlook
Languages:
  • Preferred Other Bilingual

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Last Updated On: 12/9/2015