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Corporate Functions & Operations WellCare - Community Relations & Advocacy Careers

Community Program Services Supervisor Job

Full Job Title: Supervisor, Community Program Services

Job Number: 1805496

Location: Tampa, FL

Date Posted: 2018-08-09

Location: Tampa Corporate Office (Henderson Road)

Reports to: Manager, Community Programs

Level: L15 (Exempt - Salary)

Provides direct management of non-exempt associates. Supervises and coordinates the activities of the call center and administrative support associates.

Essential Functions:

  • Manages and monitors key performance metrics and implements improvement plans either to the individual or at an aggregate level.
  • Handles all direct employee personnel issues and processes, including performance management, appraisal processes, development planning, and career pathing.
  • Supervises non-exempt direct reports assigning workload, monitoring quality and associate coaching.
  • Collaborates with internal teams and departments to educate them on our department and how best to transfer social service inquiries to our department.
  • Trains associates on new and existing processes.
  • Facilitates and participates in staff meetings when appropriate.
  • Responsible for reviewing, updating, and creating training materials for the associates.
  • Ensures all business processes are compliant with state and federal guidelines
  • Performs service organization research, data entry and gap assignment/fulfillment.
  • Performs other duties as needed.
Additional Responsibilities:
    Candidate Education:
    • Required A High School or GED
    • Preferred A Bachelor's Degree in a related field
    Candidate Experience:
    • Required 4 years of experience in a related field with experience in any of the following: customer service, call center, managed care, healthcare, social services
    • Required Other Experience supervising, leading, training and/or mentoring others
    Candidate Skills:
    • Intermediate Ability to drive multiple projects
    • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
    • Intermediate Ability to work in a fast paced environment with changing priorities
    • Intermediate Ability to communicate and make recommendations to upper management
    • Intermediate Ability to lead/manage others In-Depth knowledge of Health Insurance
    • Intermediate Demonstrated time management and priority setting skills Strong understanding of managed care and its place in the health care industry
    • Intermediate Demonstrated interpersonal/verbal communication skills Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
    • Intermediate Ability to multi-task
    Licenses and Certifications:
    A license in one of the following is required:
      Technical Skills:
      • Required Intermediate Microsoft Word
      • Required Intermediate Microsoft Outlook
      • Required Intermediate Microsoft Excel
      • Preferred Intermediate SharePoint

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        Last Updated On: 12/9/2015