Community Health Workers (CHWs) are frontline public health workers who are trusted members of and/or have an unusually close understanding of the community they serve. This trusting relationship enables CHWs to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
Reports to: Director, Field Care Management
Department: Case Management
Location: Pensacola, FL
- Educates clients on how to use the health care and social service systems.
- Gathers information for medical providers and insurers.
- Informs medical and social service providers about community needs.
- Provides individual support and informal counseling.
- Delivers Culturally Appropriate Health Education.
- Assesses health risk factors and barriers to accessing care.
- Develops a Personal Health Plan based on the client’s vision for personal health and wellness.
- Provides education and support on Lifestyle Modifications (healthy diet, importance of exercise).
- Teaches concepts of health promotion and disease prevention.
- Helps to manage chronic illness.
- Provides assistance in navigating state healthcare systems.
- Provides resources, referrals and linkages to health related services in the community.
- Builds partnerships with individuals, families, youth, and key stakeholders to promote recovery, resiliency and wellness.
- Establishes mechanisms to increase the member and family voice in areas of leadership, service delivery and related committees and boards.
- Communicates and collaborates with members and families to identify concerns and remove barriers that affect service delivery or member satisfaction.
- Promotes the development and use of member and family support programs.
Candidate Education: Candidate Experience:
- Advocate for service environments that are supportive, welcoming and recovery oriented by implementing Trauma Informed Care service delivery approaches and other initiatives.
- Collaborates with state or local agencies.
- 2 years of experience in health or social services
- 2 years of experience in In Arizona, previous experience navigating a public Behavioral Health system
- Ability to effectively present information and respond to questions from families, members, and providers
- Ability to work independently
- Demonstrated interpersonal/verbal communication skills
Licenses and Certifications:
A license in one of the following is required:
- Valid driver's license (or readily available mass transit)
Technical Skills: Languages: