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Marketing & Communications WellCare - Communications Careers

Communication Material Reviewer Job

Full Job Title: Communication Material Reviewr

Job Number: 1804094

Location: Tampa, FL

Date Posted: 6-11-2018

Proofreads and edits member/provider communications for accuracy and industry compliance standards, often through multiple rounds of edits. Manages turn-around times to ensure compliance with business and all state or government agency policy requirements. Identifies process improvement opportunities.

Essential Functions:
  • Conducts quality reviews on member and provider material/communications to ensure timely QA monitoring and meet any business or compliance turn-around times.
  • Reviews the original request, contracts and BRD against design to validate all requirements and quality are met.
  • Reviews vendor translations are appropriate.
  • Reviews vendor prototype to ensure a high quality deliverable.
  • Ensures the material meets the appropriate state or federal regulatory requirements.
  • Interacts cross functionally for issue resolution.
  • Conducts and facilitates meetings to determine appropriate audit process.
  • Tracks and maintains quality results for appropriate distribution.
  • Assists with the identification and communication of process improvement opportunities across operation areas based on quality audit review by monitoring trends.
  • Reviews content, fact-check information and raise flags about questionable or inconsistent information.
  • Acts as SME for appropriate LOB or business unit.
  • Assists with special projects and other duties as assigned.
  • Performs other duties as assigned.
Additional Responsibilities:Candidate Education:
  • Required A High School or GED
  • Preferred A Bachelor's Degree in Business, Communication, English or related field
Candidate Experience:
  • Required 4 years of experience in directly related audit or quality assurance work
  • Preferred 2 years of experience in a customer service related type position
  • Preferred Other Government Sponsored Healthcare
  • Preferred Other Healthcare Regulatory Marketing guidelines
Candidate Skills:
  • Intermediate Demonstrated organizational skills
  • Intermediate Ability to work in a fast paced environment with changing priorities
  • Intermediate Ability to multi-task
  • Intermediate Ability to proof large bodies of materials
  • Intermediate Ability to work within tight timeframes and meet strict deadlines
  • Intermediate Other Strong attention to detail
  • Intermediate Other Ability to remain calm under pressure
  • Intermediate Other Demonstrated technical expertise in performing quality reviews along with analysis of results
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Excel
  • Required Intermediate Microsoft PowerPoint
  • Required Intermediate Other Knowledge of additional software programs as necessary

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Last Updated On: 12/9/2015