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Provides the clinical services department with future assessment, instructional design, facilitation, teaching, monitoring educational programs and performance improvement.
Trains, facilitates, assesses, and develops processes for the clinical services department.
Assesses, designs and develops instructional materials including training manuals, teaching aids, self-paced study and performance evaluation tools, in conjunction with the training department.
Conducts research for needs assessments and provides written complete detailed recommendations to Training Director of clinical services.
Manages group dynamics through the use of "learner focused" environment and adult accelerated learning methods.
Develops and conducts audits to identify training needs and opportunities for performance improvement for clinical services department.
Reviews all programs assigned and continuously ensure they meet the rigorous standards that are set forth by WellCare's clinical services department.
Produces professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software.
Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.
Coordinates and organizes enrollment of students, assemble necessary program materials, maintains staff attendance documentation, provides reports of trainings and audits to the department leadership.
Assists clinical services specialist senior, department managers, and department director with tasks as required.
Assess the "job fit" of students during training and immediately report non-progress directly to the associate supervisor, manager, or director.
Performs special projects as needed.
Additional Responsibilities:Candidate Education:
Required A High School or GED
Preferred A Bachelor's Degree in nursing or related field
Preferred Other Formal training in adult learning principles preferred (college level classes, or advanced certification training
Required 2 years of experience in clinical practice in a hospital, clinic or other provider setting
Required 1 year of experience in managed care or case management role
Required 1 year of experience in making presentations to groups of 5 or more
Preferred Other Experience with Government Programs, Medicare and Medicaid
Preferred Other Direct training experience with member services, claims, customer service, call center and/or health management organization
Preferred Other Experience in the following areas/competencies is advantageous: Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO, managed healthcare or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ Online training / Computer based learning professional/ Public speaker / seminar leader
Intermediate Demonstrated written communication skills
Intermediate Ability to proof large bodies of materials
Intermediate Ability to analyze and interpret financial data in order to coordinate the preparation of financial records
Intermediate Demonstrated interpersonal/verbal communication skills
Intermediate Ability to work independently
Intermediate Other Ability to solicit creative ways to improve upon curriculum materials and programs
Licenses and Certifications: A license in one of the following is required:
Preferred Other At least one of the licenses/certifications listed is required
Preferred Licensed Registered Nurse (RN)
Preferred Licensed Practical Nurse (LPN)
Preferred Licensed Clinical Social Worker (LCSW)
Preferred Licensed Clinical Marriage & Family Therapist (LCMFT)
Preferred Licensed Mental Health Counselor (LMHC)
Preferred Licensed Mental Health Practitioner (LMHP)
Required Intermediate Microsoft Outlook
Required Intermediate Microsoft PowerPoint
Required Intermediate Microsoft Word
Required Intermediate Microsoft Excel
Required Intermediate Microsoft PowerPoint
Required Intermediate Microsoft Visio
Required Intermediate Macintosh Photoshop
Required Intermediate Macintosh Illustrator
Required Intermediate Healthcare Management Systems (Generic)