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Corporate Functions & Operations WellCare - Claims Careers

Claims Trainer Job

Full Job Title: *Claims Trainer

Job Number: 1801725

Location: Phoenix, AZ

Date Posted: 3-6-2018

This position is forCare1st Health Plan in Phoenix, AZ, a WellCare Healthplans, Inc. company.

Assists the WellCare University with future assessment, instructional design, facilitation, teaching and monitoring educational programs.

Department:Arizona- Operations Claims, Medicaid

Reports to: Manager, Customer Service

Location: E Camelback Rd, Phoenix AZ 85016

Job Type: Salary/Exempt

Essential Functions:

  • Teaches, facilitates and assesses training programs for WellCare University.
  • Assesses instructional materials including training manuals, teaching aids, self-paced study and performance evaluation tools and provides appropriate feedback to Instructional Designer and Training Manager.
  • Conducts research for needs assessments and provide written complete detailed recommendations to Manager of Training.
  • Manages group dynamics through the use of "learner focused" environment and adult accelerated learning methods.
  • Reviews all programs assigned and continuously ensure they meet the rigorous standards that are set forth by Manager of Training.
  • Produces professional color presentations and training materials using MS Word, PowerPoint and other desktop publishing software.
  • Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.
  • Coordinates and organizes enrollment of students, assemble necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions related to WellCare University.
  • Assists Manager of Training with tasks as required.
  • Performs other duties as assigned.
Candidate Education:
  • Required An Associate's Degree in a related field
  • Required or equivalent work experience
Candidate Experience:
  • Required 2 years of experience in making presentations to groups of five (5) or more
  • Preferred Other Experience with Government Programs, Medicare and Medicaid
  • Preferred Other Direct training and/or work experience with member services, claims, customer service, call center and/or health management organization.
  • Preferred Other Experience in the following areas/competencies is advantageous: training and development HMO, managed healthcare or Insurance professional,curriculum development specialist, team leader for groups of 25 or more, online training or computer based learning professional, public speaker / seminar leader
Candidate Skills:
  • Advanced Demonstrated interpersonal/verbal communication skills
  • Intermediate Demonstrated written communication skills
  • Intermediate Other Proficient in writing professional self-study books and scripted lessons.
  • Intermediate Other Ability to read large amounts of technical materials and extract key ideas for use in written / spoken lesson plans and programs.
  • Advanced Other Proficient in writing professional self-study books and scripted lessons.
Licenses and Certifications:
A license in one of the following is required:
Technical Skills:
  • Required Advanced Microsoft Word
  • Required Beginner Microsoft Excel
  • Required Advanced Microsoft PowerPoint
  • Required Advanced Microsoft Outlook
  • Required Advanced Macintosh Illustrator
  • Required Advanced Macintosh Photoshop
  • Preferred Advanced Adobe Acrobate
  • Required Intermediate Other Skilled at conducting internet research
  • Preferred Spanish

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Last Updated On: 12/9/2015