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Health Services
WellCare - Behavioral Health Careers

Behavioral Health Case Management Liaison Job

Full Job Title: Behavioral Health Case Management Liaison

Job Number: 1802653

Location: Oahu, HI

Date Posted: 2018-05-25

Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability. Acts as provider liaison to oversee the Community Based Case Management (CBCM) Agencies who deliver and coordinate the behavioral services of the CCS contract. Monitors CCS contract compliance of the CBCM Agencies by collecting clinical data and maintaining accurate records for tracking and metric purposes.


REPORTS TO: SUPERVISOR, BEHAVIORAL HEALTH

DEPARTMENT: HAWAII- HEALTH SERVICES STATE

POSITION LOCATION: KAPOLEI, HI 96707

Essential Functions:

  • Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability.
  • Acts as provider liaison to oversee the Community Based Case Management (CBCM) Agencies who deliver and coordinate the behavioral services of the CCS contract.
  • Identification and tracking of all assigned members of assigned CBCM agencies.
  • Audits member records for compliance of CCS contract.
  • Collects clinical data and maintains accurate records for tracking and metric purposes.
  • Oversees CCS contract compliance of the CBCM agencies (i.e. Behavioral Health Assessment (BHA)/Individualized Treatment Plan (ITP) received within specified timeframes, quarterly BHS reports, post hospitalization follow up, etc.).
  • Maintains ongoing contact with assigned CBCM agencies. Participates in agency educational meetings and agency visits.
  • Facilitates enrollment and eligibility changes.
  • Performs other duties as assigned.
Additional Responsibilities:
  • Notifies CBCM Agency when a member is admitted for a Behavioral Health Inpatient Hospitalization.
  • Reviews authorization requests for CCS program benefits.
  • Serves as Officer of the Day (OOD) to address calls from customer service and internal ‘Ohana staff.
  • Processes Adverse Events.
  • Coordinates with member’s QUEST Integration Health Plan Service Coordinator for continuity of care.
  • Holds Interdisciplinary Team (IDT) Meetings for complex, high-risk, high-utilizing members and participates in departmental clinical rounds.
Candidate Education:
  • Master's Degree in Social Work, Psychology, Counseling, Rehabilitation, or other relevant field that provides a foundation to receive a license as required of the position
Candidate Experience:
  • 2 years of experience in behavioral health management and/or acute behavioral health care setting focusing on outpatient/inpatient utilization, case management and discharge planning is required
  • 1 year of experience in current case management as a licensed professional is required
  • Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs is required
  • Experience in a managed care environment is preferred
Candidate Skills:
  • Ability to work independently, handle multiple assignments and prioritize workload
  • Ability to multi-task
  • Demonstrated time management and priority setting skills
  • Demonstrated interpersonal/verbal communication skills
  • Communicates effectively in person and by phone
  • Ability to create, review and interpret treatment plans
  • Ability to effectively present information and respond to questions from families, members, and providers
  • Knowledge of healthcare delivery
  • Knowledge of community, state and federal laws and resources
  • Demonstrated written communication skills
  • Demonstrated customer service skills
  • Ability to effectively present information and respond to questions from peers and management
  • Demonstrated problem solving skills

Licenses and Certifications:
A license in one of the following is required:


Master's level independent or non-independent license is required OR an RN with a behavioral health background:

  • Licensed Registered Nurse (RN) is required
  • Licensed Clinical Social Worker (LCSW) LSW, LCSW, LMHC, LPC, LMFT, PsyD is required
  • Licensed Clinical Mental Health Counselor (LCMHC) is required
  • Licensed Psychologist is required
  • Licensed Clinical Marriage & Family Therapist (LCMFT) is required
  • Licensed Clinical Psychologist (LCP) is required
  • Acute Care Nurse Practitioner (APRN) (ACNP-BC) is required


Technical Skills:
  • Microsoft Outlook Proficient in Microsoft Office including MS Outlook, MS Word and MS Excel is required
  • Knowledge of or the ability to learn company approved software such as EMMA, CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties is required
  • Healthcare Management Systems (Generic) is required

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Last Updated On: 12/9/2015