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Implements, maintains, administers and supports a third-party application used in conjunction with business and IT critical systems. Completes assigned work to a third party application through configuration and/or coding. This position requires subject matter expertise (SME) with a third-party application and the ability to determine the best solution to meet specific customer and/or business needs utilizing the appropriate application.
Modify a third-party application, via coding or configuration, and perform initial testing to ensure the requirements gathered for implementation/enhancement are met.
Document modifications made for future reference.
Work with customers to perform end-user testing of modifications to third-party application.
Follow release management processes to promote modifications of third-party application to production environments.
Respond to emergency issues that arise with the third-party application, resolving the problem, determining the root cause of the issue and implementing preventative measures to keep the issue from reoccurring.
Perform routine and periodic patching and upgrades to the third-party application to ensure quality, security and support of the application.
Coordinate activities with Network, Server and DBA groups to make necessary modifications to meet the requirements.
Develop and document Standard Operating Procedures for each third-party application.
Plan and participate in disaster recovery activities to ensure continued availability of the supported third-party application.
Monitor servers where third-party applications are hosted for errors and usage capacity.
Work with the vendor of the assigned third-party application to ensure adherence to best practices and policies to ensure optimum performance and stability of the application.
Perform other duties as assigned.
Review new technologies against business requirements to identify opportunities for improvements and to identify opportunities to reduce costs.
Preferred A Bachelor's Degree in Information Systems, Information Technology or related field
Required 2 years of experience in Working as an administrator or implementer of third-party applications in an Enterprise environment
Preferred experience with Xcelys
Preferred claims knowledge
Intermediate Demonstrated written communication skills
Intermediate Demonstrated interpersonal/verbal communication skills
Intermediate Ability to proof large bodies of materials
Intermediate Ability to work as part of a team
Intermediate Other Knowledge of Change Control Processes
Intermediate Other General knowledge of SDLC
Intermediate Other Proficient in troubleshooting issues
Intermediate Other Must be able to communicate effectively verbally and in writing with non-technical staff and end-users for requirements gathering, testing, training, and outcome validation.
Intermediate Other Must be able to document and diagram solutions using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
Intermediate Other Must be able to understand and follow verbal instructions and written policies and procedures to ensure adherence to standards and to instructions from management.
Licenses and Certifications: A license in one of the following is required: Technical Skills:
Preferred Intermediate Microsoft Access
Preferred Intermediate Microsoft Word
Required Intermediate Microsoft Outlook
Required Intermediate Microsoft PowerPoint
Preferred Intermediate Microsoft Visio
Preferred Intermediate Microsoft Project
Required Intermediate Other Working knowledge of Windows and Linux Servers