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Implements, maintains, administers and supports third-party applications used in conjunction with business and IT critical systems. Completes assigned work to third party applications through configuration and/or coding. This position requires the demonstration of subject matter expertise (SME) with multiple third-party applications and the ability to determine the best solution to meet specific customer and/or business needs utilizing the appropriate application.
Modify third-party applications, via coding or configuration, and perform initial testing to ensure the requirements gathered for implementation/enhancement are met.
Document modifications made for future reference.
Work with customers to perform end-user testing of modifications to third-party applications.
Follow release management processes to promote modifications of third-party applications to production environments.
Respond to emergency issues that arise with the third-party applications, resolving the problem, determining the root cause of the issue and implementing preventative measures to keep the issue from reoccurring.
Perform routine and periodic patching and upgrades to third-party applications to ensure quality, security and support of these applications.
Coordinate activities with Network, Server and DBA groups to make necessary modifications to meet the requirements.
Develop and document Standard Operating Procedures for each third-party application.
Plan and participate in disaster recovery activities to ensure continued availability of the supported third-party applications.
Monitor servers where third-party applications are hosted for errors and usage capacity.
Work with vendors of the assigned third-party applications to ensure adherence to best practices and policies to ensure optimum performance and stability of these applications.
Support multiple third party applications to serve as a backup resource for work overload or resource shortages.
Perform other duties as assigned.
Transfer knowledge to other members of the Shared Applications team
Review new technologies against business requirements to identify opportunities for improvements and to identify opportunities to reduce costs
Preferred A Bachelor's Degree in Information Systems, Information Technology or related field
Required 3 years of experience in Working to administer, configure or customize third party applications in an Enterprise environment.
Intermediate Demonstrated interpersonal/verbal communication skills
Intermediate Ability to multi-task
Intermediate Ability to work as part of a team
Intermediate Demonstrated written communication skills
Intermediate Other Proficient in troubleshooting issues
Intermediate Other Knowledge of Change Control Processes
Intermediate Other General knowledge of SDLC
Intermediate Other Must be able to communicate effectively verbally and in writing with non-technical staff and end-users for requirements gathering, testing, training, and outcome validation.
Intermediate Other Must be able to document and diagram solutions using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
Intermediate Other Must be able to understand and follow verbal instructions and written policies and procedures to ensure adherence to standards and to instructions from management.
Licenses and Certifications: A license in one of the following is required: Technical Skills:
Preferred Intermediate Microsoft Access
Preferred Intermediate Microsoft Word
Required Intermediate Microsoft Outlook
Required Intermediate Microsoft PowerPoint
Required Intermediate Microsoft Visio
Preferred Intermediate Microsoft Project
Required Intermediate Other Working knowledge of Windows and Linux Servers