VP Medicare & Chief Growth Officer

Executive leader directly responsible for the National Medicare sales and product functions. Leader is accountable for positioning the Medicare organization to achieve its growth and profitability goals through developing multi-year Medicare growth and product strategies, building internal capabilities, driving line of business expansion (both geographic and product), and driving line of business innovation/differentiation. Leads the operational execution of the annual sales and product development process. Drives matrix performance oversight of the field based Medicare sales organization and national marketing organization.

Reports to: Mike Polen
Dept.: Ops-Admin
Location: Tampa (Henderson Road), FL

Essential Functions:

  • Develops the overall Medicare growth strategy in collaboration with the Medicare market leadership.
  • Leads annual product bid process and marketing planning (strategic and tactical) for the Medicare line of business. Oversees the national marketing organization execution through a matrix relationship.
  • Oversees and directs the national sales operations function including commissions, producer certification, oversight and monitoring, marketing planning, sales performance, reporting and analytics, direct to consumer and related call center activities, national 1099 development, sales training and development, distribution performance mgmt, and sales support system infrastructure (leads management, producer portal, etc).
  • Owns Medicare member retention and experience strategies, analytics and execution of retention and member experience programs and delivers improved retention and member experience.
  • Develops the company’s sales compensation strategy to attract and retain a high performing sales staff at a competitive cost. Develops compensation strategies and implements best practices. Ensures national compliance with CMS requirements related to membership reporting and commissions.
  • Leads innovation and product development for the Medicare line of business.
  • Leads Medicare market research activities and creates structured analytics around the competitive landscape, Medicare industry, customer needs and developing trends.
  • Leads the Growth and Expansion Committee which drives planning and execution of geographic and product expansion for the line of business.
  • Leads product operations that include accurate, timely and efficient production of the product source of truth data and product related materials required to support the product.
  • Champions a culture of industry leading growth performance, high individual accountability, transparency, results orientation, effective matrix management and coordination with the markets and supporting shared service functions.
  • Performs other duties as assigned.
Additional Responsibilities:
    Candidate Education:
    • Required A Bachelor's Degree in a related field
    • Required or equivalent work experience directly related to the primary duties of the position
    • Preferred A Master's Degree in a related field
    Candidate Experience:
    • Required 10 years of experience in a leadership role in one or more areas of Medicare P&L management, managed care strategy, Medicare sales or Medicare product functions
    • Required 5 years of management experience
    Candidate Skills:
    • Advanced Ability to communicate and make recommendations to upper management
    • Advanced Demonstrated written communication skills
    • Advanced Demonstrated interpersonal/verbal communication skills
    • Advanced Demonstrated project management skills
    • Advanced Demonstrated analytical skills
    • Advanced Demonstrated time management and priority setting skills
    • Advanced Demonstrated leadership skills
    • Advanced Ability to lead/manage others
    • Advanced Ability to effectively present information and respond to questions from peers and management
    • Advanced Ability to influence internal and external constituents
    • Advanced Other Strategic vision and thinking. Ability to position the organization for the future, looking beyond the present situation to conceptualize key trends and identify changing market demands
    • Advanced Other Extremely organized, disciplined, hands-on and process-oriented leader who is not afraid of digging into details when necessary.

    Technical Skills:

    • Required Intermediate Microsoft Word
    • Required Advanced Microsoft Excel
    • Required Advanced Microsoft PowerPoint
    • Required Intermediate Microsoft Outlook
    • Required Intermediate Other Quantitative analysis and financial modeling capability
    • Required Intermediate Other Ability to manipulate multiple applications to obtain data and perform financial and business modeling.
    • Required Intermediate Other Understanding of Information Systems with CRM systems
    • Preferred Intermediate Other Knowledge of Crystal, Diamond, Cognos
    • Preferred Intermediate Other Knowledge of PC environment


    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.