Regional Systems Support Specialist

Under minimal supervision , maintains administers and installs client workstations, services applications, and printers in accordance with standard Information Technology policies, processes and procedures.
Responds to Service Desk requests and performs level two diagnostics on client workstations, applications and printers
Travels up to 50% of the time to support multiple satellite offices for desktop, application, network and telecommunications hardware and services.
Essential Functions:
  • Troubleshoot and repair telecommunications equipment including adds, moves and changes at all sites in the supported region.
  • Pperforms basic level problem management on network equipment to include deployment activities for any Chane Control in the supported region.
  • Support all Cisco software and NEC software on the teleco-Network platforms where it pertains to the desktops.
  • Provides level two diagnostics of Windows and Citrix Client issues including operating systems, devices, services, printing, network issues and client application issues (i.e. Outlook, Office, and line of business apps).
  • Administer add, delete, change of Windows 2003/Win 7 nettwork, Exchange 2003/2007 email, fax, VPN and Citrix remote access accounts along with other network resources, services and applications.
  • Respons to alerts or emergency issues within 15 minutes during normal business hours and when on call.
  • Contribute to the team metrics by completing all tasks on schedule.
Education: Associate's degree from a college, university or technical school in information systems or information technology or related field, or equivalent experience is required. Bachelor's degree from an accredited college or university in information systems or information technology is preferred.
Experience: Minimum of 2 years experience working in an IT help desk level 1 or level 2 role. maintaining and diagnosing client workstations, services, applications and printers. Experience in no less than four of the following is required:
Windows XP Pro/Win 7
Basic Windows 2003/Win 7 networks
Basic Exchange 2003/2007 server
Citrix Metaframe XPE ICA and Web Clients
Working in a Help Desk Environment
Microsoft Office Suite 2003/2007
Licenses/Certifications: At least one of the following certifications are required, more than one certification or advanced certifications are preferred:
Standard Certifications
Advanced Certifications
Citrix CCA
MCSA 2003
Basic Unix Administration
Special Skills (e.g. 2nd language):
  • Technical Skills/Requirements: Proficiency in client end user technical support and knowledge of all Microsoft products, specifically operating systems and Office producrts. Understanding of Telephony and VOIP architecture.

About us
Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.