QA Business Analyst

Department: Ops-Integrated Communication
Reports to: Sr. Manager, Enrollment, Ops, Integrated Communication
Location: Tampa, FL Idlewild
WellCare has an immediate opportunity for an experienced QA Business Analyst to join our team! This position is based at our Tampa (Idlewild) location and is convenient to Tampa International Airport, International Plaza and the Westshore district. This position offers a full benefits package to include over 3 weeks of paid time off.
This is a member-facing position that supports enrollment related communications for our members. Our ideal candidate will be able to analyze business and technical requirement documents to create test cases and scenarios; be effective in working with large data sets in MS Excel; have the ability to use a Defect tracker tool, be able to create or modify medium complex SQL queries in relational databases; have a strong ability to analyze and understand business and technical requirement documents as well as collect, create and analyze test data. This person will be able to perform root cause analysis for problem solving in a test environment.
At an advanced level, performs User Acceptance Testing of software delivered from Applications Development and/or external vendors. Creates Test Cases, Test Scenarios and Scripts for all functional requirements. Delivers quality product to Business Partners in support of meeting organizational goals and objectives. Works closely with Business Systems Analysts, Developers, Functional Owners and the Project Manager to define, research, correct and retest defects, and resolve test variances from the Test Plan.
Essential Functions:
  • Works with the Business Systems Analyst, Project Manager and Functional Owner to interpret the test needs as requirements are being developed in order to ensure the standard of testing supports the business need.
  • Determines the types of testing that must be conducted (i.e. data validation, regression, etc.) and creates a comprehensive Test Plan that supports the business and technological solutions being delivered.
  • Performs duties delegated by the Project Manager or Area Manager on behalf of the department.
  • Creates Test Cases, Test Scenarios and Scripts in support of business functional requirements and in a reusable state.
  • Executes each test case to identify defects prior to the delivery of software in a production environment and actively participates in reviews and checkpoints.
  • Works with the Business Systems Analyst, Developer and Project Manager to resolve defects identified during the testing cycle.
  • Assigns severity levels to each test issue discovered during the test cycle.
  • Tests data to ensure it complies with specifications and present sound recommendations through thorough analysis.
  • Responsible for capturing and documenting metrics in support of the user acceptance testing and recommends improvements.
  • Ability to support concurrent projects in an organized manner.
  • Ensure adherence to quality processes and procedures.
  • Assess current testing processes; recommend and implement process improvements
  • Participates in the formulation of project time estimates
Education: Associate's degree from an accredited college, university, or technical school in information systems or information technology or related testing experience is required. A Bachelor's degree from an accredited college or university in information systems or information technology or related field is preferred.
Experience: Minimum of 5 years software testing experience
Project Life-Cycle experience
Automated testing tool experience desirable
Experience in full software development life cycle methodology
Automated Test tool experience desired
Experienced in the full software development life cycle
Experienced in using Quality Center or similar tools
Special Skills (e.g. 2nd language): Proven organizational and analytical skills
Knowledge of the Healthcare industry, specifically Managed Healthcare
Technical Skills/Requirements: Ability to handle multiple tasks concurrently
SQL, Microsoft Office, MS Project
Knowledge of PowerPoint sufficient to produce presentations containing non-standard graphics, charts, sound and other enhancements.
Knowledge of Access sufficient to create databases, simple queries and forms.
Knowledge of Visio sufficient to create process flow diagrams

About us
Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.