Product Specialist

With assistance from the Product Managers, supports the development, rollout, and management of Medicaid/Medicare products across all markets. Acts as a liaison between the functional areas, markets and other key stakeholders to ensure the successful sale, delivery, and maintenance of products. Supports cross functional activity such as root cause identification and resolution, product performance review, product development and product rollout and training.

Department: Operations

Reports To: Sr. Director, Product

Location: Tampa, FL

Essential Functions:

  • Supports cross functional projects which impact product performance through identification, resolution, and ongoing product performance monitoring.
  • Partners with functional areas such as Operations, Sales, Provider Relations, Finance, and Regulatory to review product performance/effectiveness and determine actionable items to address (including resolving member/product issues and conducting ongoing training).
  • Supports the development of training tools to support the implementation and ongoing monitoring of product benefits and services.
  • Performs special projects as assigned.
Additional Responsibilities:
    Candidate Education:
    • Required A Bachelor's Degree in a related field
    • Required or equivalent work experience an additional 2 years experience in healthcare and/or health insurance
    Candidate Experience:
    • Required 1 year of experience in healthcare and/or health insurance
    • Required Other Experience in supporting projects in the following areas: Benefit Design, Benefit Management and/or Administration, Marketing and Sales, Strategic Planning, Marketing Management, and/or Project Management
    • Preferred Other Medicare and/or Medicare Advantage, or consumer financials products experience.
    Candidate Skills:
    • Intermediate Demonstrated project management skills
    • Intermediate Demonstrated interpersonal/verbal communication skills
    • Intermediate Demonstrated analytical skills
    • Intermediate Demonstrated organizational skills
    • Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
    • Intermediate Ability to proof large bodies of materials
    • Intermediate Ability to multi-task
    • Intermediate Other Abilityto learn/absorb new information quickly
    • Intermediate Other Ability to create appropriate presentations based on audience needs
    Licenses and Certifications:
    A license in one of the following is required:
      Technical Skills:
      • Required Intermediate Microsoft Excel
      • Required Intermediate Microsoft Outlook
      • Required Intermediate Microsoft PowerPoint
      • Required Intermediate Microsoft Word
      • Required Intermediate Microsoft Visio
      • Required Intermediate Microsoft Access
      • Required Intermediate Microsoft Project

        About us
        Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.