Product Manager

Location: Henderson Rd, Tampa, FL 33634 or Remote (WFH)
Department: Operations - Product Development
Reports to: Director, Product

Manages the development and management of Medicaid, Medicare, Part D and/or products, including the identification, evaluation, design, and rollout of new product offerings and product enhancements. Works through the organization as a product champion to measure and optimize product performance.

Essential Functions:
  • Serves as a product subject matter expert (SME), understanding all aspects of the product benefit design, administration, regulation (state and federal, as applicable), marketing requirements/restrictions, materials/communications, related financials, competitive landscape, etc.
  • Prepares strategic analysis of potential business and/or operational opportunities, including geographic expansion and new products.
  • Gathers and analyzes product intelligence, including key competitors, market trends, and industry innovations.
  • Drives the benefit design/product development process in coordination with Actuarial Services, National Contracting/Ancillary, Finance, and local market leadership., and other identified business partners.
  • Manages multiple product-related projects from end-to-end, including developing project plans, establishing deliverables and timelines, assigning responsibilities, facilitating meetings with impacted teams, holding team members accountable, and providing status reports.
  • Promotes product information to cross-functional teams to ensure each impacted area understands how the product functions and any related nuances.
  • Supports cross-functional teams with the necessary product knowledge and operational expertise to help achieve product-related goals for development, implementation, management, and growth of the product.
  • Helps with the development of training tools to support product design, regulatory filing, training, and execution.
  • Champions product performance excellence by active monitoring of product’s performance, identifying issues and process improvements (financial, regulatory, and/or operational in nature) and working cross-functionally to assess impact, develop a remediation plan, and execute the plan.
  • Represents the team/department in cross-functional meetings and to external customers/business partners.
  • Provides product-related status reporting to management and stakeholders on a routine and ad hoc basis.
  • Supports the creation and maintenance of department/team policies and procedures.
  • Supports manager with the training and professional development of team members.
  • Performs special projects as assigned.
    Candidate Education:
    • Required: Bachelor's Degree in a related field; or an additional 2 years of experience leading and/or supporting projects in healthcare and/or health insurance
    Candidate Experience:
    • Required: 6 years of experience in leading projects in the following areas: Benefit Design, Benefit Management and/or Administration, Marketing and Sales, Strategic Planning, Product Management, Marketing Management, and/or Project Management.
    Candidate Skills:
    • Ability to communicate and make recommendations to upper management
    • Ability to create appropriate presentations based on audience needs
    • Ability to drive multiple projects
    • Ability to implement process improvements
    • Ability to influence internal and external constituents
    • Ability to lead/manage others in a matrixed environment
    • Ability to proof large bodies of materials
    • Ability to work in a fast paced environment with changing priorities
    • Ability to work within tight timeframes and meet strict deadlines
    • Demonstrated analytical skills
    • Demonstrated interpersonal/verbal communication skills
    • Demonstrated organizational skills
    • Demonstrated project management skills
    • Demonstrated time management and priority setting skills
    • Strong leadership skills, including the ability to prioritize, delegate, assess risk and make recommendations.
      Technical Skills:
      • Microsoft Excel
      • Microsoft Word
      • Microsoft PowerPoint
      • Microsoft Outlook
      • Knowledge of project planning software sufficient to document project steps and report progress
      *LI-JC1

        About us
        Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.