Product Manager - Dual Eligibility / Special Needs Plans

Location: Henderson Rd, Tampa, FL 33634 or Remote (WFH)
Department: Operations - Product Development
Reports to: Sr. Product Manager

Coordinates and supports the development, rollout, and management of Medicaid/Medicare products across all markets through identification, evaluation, research, design, and implementation. Acts as a liaison between the functional areas and the markets to ensure the successful sale, delivery, and maintenance of products. Leads projects and supports cross functional activity such as: root cause identification and resolution, product performance review, product development, and product rollout and training.
Essential Functions:
  • Support the internal development and implementation of new product benefits and service enhancements.
  • Oversees and coordinates cross functional projects which impact product performance through identification, resolution, and ongoing product performance monitoring.
  • Track and communicate key product performance indicators. Including analyzing the results and advocating changes to meet corporate goals.
  • Partners with functional areas such as Operations, Sales, Provider Relations, Finance, and Regulatory to review product performance/effectiveness and determine actionable items to address (including resolving member/product issues and conducting ongoing training).
  • Conduct market research activities to evaluate ongoing product performance.
  • Develop training tools to support the implementation and ongoing monitoring of product benefits and services.
  • Performs special projects as assigned.
    Candidate Education:
    • Required: Bachelors Degree in Marketing, Public Health, or a related field; or equivalent work experience to include 2 years of experience leading and/or support projects in healthcare and/or health insurance.
    Candidate Experience:
    • Required: 6 years of experience leading projects and the product lifecycle in the following areas: benefit design, benefit management and/or administration, product management and/or project management.
    • Preferred: 3 years of experience in product or project management of Medicare-Medicaid dual eligibility and/or special needs plans (SNP / DSNP)
    Additional Skills:
    • Ability to communicate and make recommendations to upper management.
    • Demonstrated interpersonal communication skills.
    • Ability to create appropriate presentations based on audience needs.
    • Ability to drive multiple projects.
    • Demonstrated time management and priority setting skills.
    • Ability to influence internal and external constituents.
    • Ability to proof large bodies of materials.
    • Demonstrated project management skills.
    • Ability to work in a fast-paced environment with changing priorities.
    • Ability to work within tight timeframes and meet strict deadlines.
    • Demonstrated analytical skills.
    • Strong leadership skills, including the ability to delegate, assess risk, and make educated remediation recommendations.
    Technical Skills:
    • Microsoft Excel
    • Microsoft Word
    • Microsoft PowerPoint
    • Microsoft Outlook
    *LI-JC1

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.