Pharmacy Technician, Specialty Pharmacy

Under the supervision of a specialty pharmacist, assists in accurately inputting and fulfilling specialty drug orders, making and receiving outbound and inbound calls, processing timely refills, and maintaining current patient records.

Reports to: Mgr, Specialty Pharmacy

Department: Pharmacy-RX-Specialty

Position Location: 4110 George Rd Tampa, FL 33634


Essential Functions:

  • Input new patient demographics and prescription data information into the pharmacy processing system.
  • Adjudicate third party claims and resolve rejections by coordinating with health plans and providers when necessary.
  • Following protocols for sterile and safe fulfillment practices and under the supervision of a specialty pharmacist; mix pharmaceutical preparations, fill bottles with prescribed tablets and capsules, prepare drug labels, and clean equipment using proper methods.
  • Maintain an organized, clean and appropriately stocked/equipped work space to ensure a continued and efficient productivity.
  • Answers/conducts inbound and outbound phone calls, identify medical issues and refer to pharmacists when necessary.
  • Receive, update and stock incoming inventory.
  • Place periodic inventory reorders through various vendors and manufacturers, and establish and maintain appropriate inventory levels (PAR) for all new items.
  • Monitor the transit of all shipped packages and take timely actions to resolve all exceptions encountered.
  • Maintains up to date knowledge of specialty medications and their best handling practices (e.g. stability conditions, common ship-to locations based on therapy types, when to look out for concomitant medications, etc.).
  • Enroll patients into specialty clinical programs.
  • Capture clinical data and input into various databases.
  • Perform regular and comprehensive patient chart reviews (both paper and electronic) to ensure accuracy and completeness of data collected.
  • Partner with specialty clinicians to ensure appropriateness of therapies adhering to manufacture and state protocols.
  • Maintain HIPAA standards and confidentiality of protected health information.
  • Complete mandatory training and remain compliant with FDA regulations relating to the dispensing of high risk medications.
  • Performs special projects as needed.
Candidate Education:
  • Required A High School or GED
  • Preferred Other Associate or Bachelor's degree
Candidate Experience:
  • Required 2 years of experience in pharmacy operations, managed care, hospitals and /or retail environments; experience in specialty or home infusion pharmacy is highly desirable but not required
Candidate Skills:
  • Advanced Demonstrated interpersonal/verbal communication skills
  • Advanced Demonstrated written communication skills
  • Intermediate Other Experience in the use of pharmaceutical references
  • Intermediate Other Experience in evaluating information from both oral and written sources, pharmaceutical references and report information to pharmacists
  • Intermediate Other Ability to identify clinical issues throughout all steps of prescription filling process and communicate to pharmacists
  • Licenses and Certifications:
  • Preferred Certified Pharmacy Technician (CPhT)
  • Required Registered Pharmacy Technician
Technical Skills:
  • Preferred Beginner Microsoft Word
  • Preferred Intermediate Microsoft Excel
  • Preferred Beginner Microsoft Outlook

    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.