Pharmacy Technician - Phoenix, AZ

Are you tired of working different shifts and holidays? In WellCare’s Pharmacy Department, you get to work with a team of technicians and pharmacists in an office setting with a standard schedule, most holidays off, and an opportunity to work from home if you qualify! Come work for a healthcare company voted one of the “Most Admired” companies by Fortune Magazine, and where you can make a difference in patients’ lives who need it the most.

Out Pharmacy Technicians perform case processing, clinical evaluation and completion of coverage determinations from receipt to adjudication. Utilizes clinical knowledge and resources to evaluate and assess the clinical necessity of the coverage determination. Technician assignments will be broad in nature across DER, Injectables, Appeals and/or Direct Member Reimbursement (DMR).

Department: Pharmacy

Reports to: Pharmacy Supervisor

Location: 432 N. 44th St. Phoenix, AZ 85008

Essential Functions:

  • Reviews medical records against prior authorization criteria and decision tools and recommends a coverage determination decision on approvals and/or denials on various drug products.
  • Verifies eligibility, timeliness and record completeness of coverage determination cases and follows up with the provider as necessary
  • Communicates with Pharmacists and Medical Directors, providing updates on the case disposition of coverage determinations.
  • Researches and documents the clinical aspects of the case and the reasoning for the coverage determination outcome in numerous databases.
  • When appropriate, seeks additional clinical advice and recommendations to properly adjudicate the coverage determination case.
  • Electronically enters claim detail information in internal organization applications, PBM applications and documents receipt, disposition and other noteworthy aspects of the cases in these applications.
  • Initiates and continues direct communication with health care providers (Pharmacist, Physicians, and Nurses) involved with the care of the member to obtain complete and accurate information for coverage determination.
  • Ensures timely processing and review of coverage determinations to meet departmental goals and state/federal specific benchmarks for timeliness.
  • Documents data input and output accurately to ensure compliance with data integrity for CMS Universes and corporate compliance directives.
  • Ensures that services provided to eligible members are within benefit plan and appropriate medications are being utilized. (i.e.: determining if medication Part D eligible and the 4 brand limit.)
  • Assists with implementation of healthcare initiatives and specific strategies that improve the quality and outcomes of care in market.
  • Responds to requests from member service and other issues.
  • Performs additional projects as assigned.
Candidate Education:
  • Required A High School or GED
Candidate Experience:
  • Required 1 year of experience in pharmacy operations managed care, hospitals and/or retail environments
  • Preferred 1 year of experience in managed care pharmacy and/or appeals/grievances
Candidate Skills:
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Demonstrated written communication skills
  • Intermediate Ability to effectively present information and respond to questions from families, members, and providers
  • Intermediate Ability to work independently
  • Beginner Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Intermediate Other Ability to use pharmaceutical references
  • Beginner Other Ability to evaluate information from both oral and written sources, pharmaceutical references and report information to pharmacists
  • Intermediate Other Working knowledge of prescription medications and pharmacotherapy
Licenses and Certifications:
A license in one of the following is required:
  • Preferred Certified Pharmacy Technician (CPhT)
Technical Skills:
  • Required Intermediate Microsoft Word Knowledge of Microsoft Office including Word, Excel and Power Point
  • Required Intermediate Microsoft Excel Capable of learning to use Sidewinder, Crystal and WHI Data bases
  • Required Intermediate Microsoft Outlook
  • Required Beginner Healthcare Management Systems (Generic)

    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.