Pharmacy Support Clerk

Assists staff in a variety of tasks that help maintain proper work flow and meet time sensitive deadlines within the pharmacy department.

Pay: Non-Exempt / Hourly

Reports to: Supervisor, Pharmacy

Department: Pharmacy

Position Location: George Road Tampa, FL 33634



Essential Functions:

  • Labels / assigns incoming faxes in RightFax (or equivalent application) to help ensure critical pharmacy turnaround time frames are met.
  • Sends faxes on behalf of WellCare pharmacy to appropriate parties within designated service level agreements. (SLA's)
  • Organizes and prioritizes a variety of administrative and clinical job tasks in order of importance and impact on members and providers.
  • Conducts member and provider research; updating member profiles as needed.
  • Answers / conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates).
  • Performs special projects as assigned.
Additional Responsibilities:
  • Runs reports and distributes to appropriate parties as necessary. (Specialty Pharmacy)
  • Coordinates specialty drug inventory levels such as check in, stocking, rotating stock, pulling/returning expired product. (Specialty Pharmacy)
  • Accepts and unloads deliveries. (Specialty Pharmacy)
  • Responsible for warehouse management such as ordering/management of supplies needed (i.e.: boxes, coolers, packing materials) (Specialty Pharmacy)
  • Packs and ships medications, supplies, paperwork etc. (Specialty Pharmacy)
Candidate Education:
  • Required A High School or GED
Candidate Experience:
  • Required Other 6 months experience in an office environment that allowed for attention to detail and the ability to work within time lines
Candidate Skills:
  • Intermediate Other Ability to evaluate information from both oral and written sources
  • Intermediate Ability to create, review and interpret treatment plans
  • Intermediate Ability to multi-task
  • Intermediate Ability to work within tight timeframes and meet strict deadlines
  • Intermediate Ability to work independently
Technical Skills:
  • Preferred Beginner Microsoft Word
  • Preferred Beginner Microsoft Excel
  • Preferred Beginner Microsoft Outlook

About us
Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.