Pharmacy Ops Support / Training Specialist - Arizona

With a goal of providing quality focused customer service to members and providers, this position will deliver job-specific training programs in support of pharmacy team members and develop tools and resources to be utilized by the department. Core focus and responsibilities include training, quality reviews, new business strategies and implementations, and the identification of process improvements.

Report to: Mgr, Clinical Implementation

Department: Pharmacy

Position Location: 2355 Camelback Rd, Phoenix, AZ 85016



Essential Functions:

  • Facilitates training and learning programs for new hires and tenured team members via classroom and nesting environments.
  • Assesses, implements and evaluates instructional materials including training manuals, facilitation guides, training activities, assessments, job aids and step action materials.
  • Creates and maintains resources such as timely updates to training, announcements, step actions, reference tools, FAQs etc.
  • Revises existing materials based on audit results, questionnaires, changing procedures and feedback from internal/external customers, subject matter experts, vendors, and state and government partners.
  • Reviews training program content for accuracy and effectiveness to ensure the learning programs meet the needs of the department.
  • Identifies, recommends and implements process improvement initiatives.
  • Investigates problems of a moderately complex nature and provides findings, impact, remediation, and preventative actions in a clear and concise manner.
  • Participates in key projects aimed at improvement, growth or system enhancements.
  • Plays an active role in the UAT process; partnering with internal/external partners to monitor and track results.
  • Additional duties as assigned.
    Candidate Education:
    • Required An Associate's Degree in a related field
    • Required or equivalent work experience to include 2 years of managed care experience
    Candidate Experience:
    • Required 3 years of experience in Teaching, mentoring or leading others in a pharmacy, clinical practice or provider setting
    • Preferred Other Previous experience in a customer service, managed care or health insurance environments
    • Preferred Other Previous Pharmacy Supervisory experience
    Candidate Skills:
    • Intermediate Demonstrated written communication skills
    • Intermediate Demonstrated interpersonal/verbal communication skills
    • Intermediate Ability to work as part of a team
    • Intermediate Ability to work independently
    • Intermediate Ability to work in a fast paced environment with changing priorities
    • Intermediate Demonstrated organizational skills
    • Intermediate Other Ability to effectively present information in formal and informal training environments
    • Intermediate Other Strong understanding of managed care and its place in the health care industry
    • Intermediate Other Understanding of Pharmacy and the interdependencies on other business units such as Health Services, Claims, PBM, PDP, Customer Service, etc.
    Technical Skills:
    • Required Intermediate Microsoft Outlook
    • Required Intermediate Microsoft Word
    • Required Intermediate Microsoft PowerPoint
    • Required Intermediate Microsoft Excel
    • Required Intermediate Healthcare Management Systems (Generic)

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. WellCare is a Fortune 500 company that employs nearly 9,000 associates across the country and was ranked a ''World's Most Admired Company'' in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.