Office Assistant - Phoenix, AZ

Reports to: Director, Field Sales and Marketing
Department: AZ-Sales-M'Caid-State
Position Location: Phoenix, AZ

Facilitates all administrative support to the sales team, and is charged with key responsibility of ensuring that all work instructions and processes as outlined in the Model Office document are followed.

Essential Functions:

  • Answers incoming telephone calls to assist callers, troubleshoots issues or direct to appropriate person, Prints and distributes all lead sheets to the sales managers/sales representatives and inputs informations calendars.
  • Copies and maintains archives of Consent to Contact Cards, Scope of Appointment Forms, Pre-Appointment Checklists, Tele-App Worksheets and all other documents relative to the Sales and Marketing process.
  • Closely adheres to the Sales Administrative Work Instructions that are detailed in the Model Office document or other work functions as needed..
  • Assists with member calls relating to enrollment or service issues.
  • Updates and maintains lead tracking in
  • Performs timely and accurate data entry in
  • Runs weekly and monthly sales reports.
  • Orders and maintains appropriate inventory of all marketing materials.
  • Follows up on member or prospect requests for information.
  • Assists with various ad-hoc projects requested by management.
  • Structures and maintains an organized office environment.
  • Provides administrative services such as ordering business cards, printing labels, developing and printing flyers etc. to the sales team.
  • Performs other duties as assigned.
Additional Responsibilities:
    Candidate Education:
    • Required A High School or GED
    • Required or equivalent work experience
    Candidate Experience:
    • Required 1 year of experience in General office administration
    • Preferred 1 year of experience in HMO/managed healthcare or insurance industry
    Candidate Skills:
    • Intermediate Demonstrated organizational skills
    • Intermediate Demonstrated written communication skills
    • Intermediate Demonstrated interpersonal/verbal communication skills
    • Intermediate Demonstrated time management and priority setting skills
    • Intermediate Other Basic mathematical ability
    • Intermediate Other Must have a flexible schedule
    • Intermediate Other Must be detail oriented
    • Intermediate Other Typing skills of 45 words per minute
    Licenses and Certifications:
    A license in one of the following is required:
    • Required Other Health Insurance Producers License preferred (maybe required by some states)
    Technical Skills:
    • Required Intermediate Microsoft Excel Proficient utilization of various word processing and spreadsheet software such as Microsoft Word and Excel
    • Required Intermediate Microsoft Word Experience with Contact Management or Sales Support software is also preferred
    • Required Intermediate Microsoft PowerPoint
    • Required Intermediate Other Proficient operations of various office equipment including personal computers, printers, telephones, copiers, fax machines, etc
    • Required Beginner Other Experience with Contact Management or Sales Support software

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.