Mgr, Community Advocacy

Supervises the statewide community advocacy department. Work with market leadership to drive direction of the advocacy program. Creates and implements market focused strategy that includes positioning WellCare as a thought leader in the community. Establishes annual advocacy outreach plans including those for special populations as required by the state. Cultivates relationships with community based organizations, advocacy and civic/community leaders throughout the state. Manages a team that researches social safety net providers in order to populate and update “My Family Navigator,” a database of regional social safety net programs and services and identifies creative gap-fill strategies.

Reports to: Regional Manager, Community Connections

Location: Atlanta

Department: Community Advocacy

Essential Functions:

  • Manages a staff of Community Advocates to maintains relationships with important social safety net providers in order to populate and update “My Family Navigator,” (Navigator) a database of regional social safety net programs and services, to keep the Navigator database as accurate and up-to-date as possible.
  • Collaborates with market leadership to positively positions WellCare as a thought leader among community health leaders and public health planning collaboratives.
  • Utilizes social safety net data in Navigator compared to county public health data and membership data to identify social safety net gaps in communities to establish HealthConnection Councils throughout the state and identify creative gap-fill strategies.
  • Creates and launches need-based partnerships with social safety net providers, supporting evidence-based programs with positive health outcomes.
  • Identifies inbound and outbound grant opportunities in collaboration with Advocacy & Community Based Programs Department.
  • Provides coaching, counseling, training and performance management to current and new Community Advocates.
  • Performs other duties as assigned
Additional Responsibilities:
    Candidate Education:
    • Required A Bachelor's Degree in public health, social services and/or related field
    Candidate Experience:
    • Required 5 years of experience in community advocacy and/or “grass roots” advocacy efforts in Managed Healthcare, Public Health, Social Services, and/or Community Based Organizations
    • Required 1 year of experience in managed care
    • Required 1 year of management experience
    Candidate Skills:
    • Intermediate Ability to influence internal and external constituents Established relationships with community leaders or the ability to develop those relations
    • Intermediate Knowledge of community, state and federal laws and resources Comprehensive knowledge of government programs and/or public health
    • Intermediate Demonstrated interpersonal/verbal communication skills
    • Intermediate Demonstrated written communication skills
    • Intermediate Ability to represent the company with external constituents
    • Intermediate Ability to effectively present information and respond to questions from peers and management
    • Intermediate Ability to lead/manage others
    • Intermediate Demonstrated negotiation skills
    • Intermediate Demonstrated customer service skills
    • Intermediate Demonstrated organizational skills
    • Intermediate Demonstrated written communication skills
    • Intermediate Other Ability to present information to both large and small groups in formal and informal settings
    Licenses and Certifications:
    A license in one of the following is required:
      Technical Skills:
      • Required Intermediate Microsoft Word
      • Required Intermediate Microsoft Excel
      • Required Intermediate Microsoft Outlook
      • Preferred Beginner Microsoft PowerPoint
      • Preferred Intermediate Healthcare Management Systems (Generic)

        About us
        Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.