Learning & Development Specialist

Provides facilitation, assessment, instructional design, teaching and monitoring of educational programs.

DEPARTMENT: Learning & Development

REPORTS TO: Manager, Learning & Development

Location: Phoenix, AZ

Essential Functions:

  • Teaches, facilitates and assesses training programs for WellCare in office and remote settings.
  • Assesses instructional materials including training manuals, teaching aids, self-paced study and performance evaluation tools and provides appropriate feedback to Instructional Designer and Manager.
  • Employs a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program.
  • Conducts research for needs assessments and provides written complete detailed recommendations to Manager.
  • Manages group dynamics through the use of “learner focused” environment and adult accelerated learning methods.
  • Reviews all programs assigned and continuously ensures they meet the rigorous standards that are set forth.
  • Produces professional presentations and training materials including facilitation guides, training aids, assessments, training activities and role play scenarios using MS Word, PowerPoint and other desktop publishing software.
  • Responsible for associate development including coaching associates to perform effectively.
  • Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.
  • Coordinates and organizes enrollment of students, assembles necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions related to WellCare University.
  • Schedules training programs and prepares training status reports, assessments and evaluation tools.
  • Performs other duties as assigned.
    Candidate Education:
    • Required a Bachelor's Degree in a related field or equivalent work experience
    Candidate Experience:
    • Required 2 years of experience in design and delivery of training programs using facilitation and communication skills, evaluation of learner needs, assessment of training programs and implementation of learning solutions for performance enhancement.
    • Preferred experience in the following areas/competencies is advantageous: Government Programs, Medicare and Medicaid/Clinical practice in a hospital , clinic or other provider setting/Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO, managed healthcare or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ On line training / Computer based learning professional/ Public speaker / seminar leader.
    Candidate Skills:
    • Intermediate demonstrated interpersonal/verbal communication skills
    • Intermediate demonstrated written communication skills
    • Intermediate ability to read large amounts of technical materials and extract key ideas for use in written / spoken lesson plans and programs.
    Licenses and Certifications:
    A license in one of the following is preferred:
    • Preferred Licensed Registered Nurse (RN)
    • Preferred Licensed Practical Nurse (LPN)
    • Preferred Licensed Certified Social Worker (LCSW)
    Technical Skills:
    • Required advanced Microsoft Word
    • Required beginner Microsoft Excel
    • Required advanced Microsoft PowerPoint
    • Required advanced Microsoft Outlook
    • Preferred intermediate SharePoint
    • Preferred beginner Articulate
    • Preferred advanced Adobe Acrobat
    • Required intermediate skilled at conducting Internet research
    Languages:
    • Preferred Bilingual English/Spanish

    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.