Intern I - IT, Infrastructure

Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Handles computer equipment through all stages of its lifecycle.

Essential Functions:
  • Develops a strong understanding of the business and can relate problems to business impacts
  • Understands how to triage and prioritize issues and will escalate problems to management
  • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives
  • Responds to alerts or emergency issues within 15 minutes during normal business hours
  • Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment
    Candidate Education:
    • Currently enrolled as a Junior, Senior in a college program with a major in information systems or information technology and a minimum 3.0 GPA or Pass ratings.
    Candidate Experience:
    • No Experience

    Technical Skills:

    Experience in at least two of the following is required:

    • Windows OS
    • Basic Windows networks
    • Basic Exchange server
    • Citrix
    • Working in a Help Desk Environment
    • Microsoft Office Suite

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.