Inside Telesales Rep (Bilingual Vietnamese Health License) SIGN ON BONUS OFFERED

Identifies, qualifies, and processes sales leads according to department standards. Meets the minimum enrollment goal of new members using approved presentation materials and sales techniques. SIGN ON BONUS

Essential Functions:
  • Makes outbound calls to newly enrolled members after enrollment is initiated to discuss the HMO process, assist with scheduling appointments, answer benefit questions, & assist with preventative care education to increase HEDIS and STARS.
  • Performs member outreach to assist Health Services in closing care gaps.
  • Identifies opportunities to improve the process for outbound calls, member contact and surveys.
  • Builds relationships with internal and external customers in order to discuss WellCare products.
  • Processes and tracks applications/enrollments for potential clients.
  • Responsible for telephonically enrolling beneficiaries into the health plan from inbound call campaigns while following all compliance regulations around sales & marketing.
  • Responsible for conducting outbound sales call campaigns (IE: PDP Cross selling, Core to DSNP conversions, etc)
  • Ability to meet or exceed target goals & objectives
  • Supports sales team via call center support (as needed)
  • Provides support to DSM’s, MOS, & Sales Assistants with community events, provider events, branding events, etc
  • Performs other duties as assigned.
    Candidate Education:
    • Required A High School or GED
    • Preferred An Associate's Degree in a related field
    Candidate Experience:
    • Required 2 years of experience in outbound sales or customer service or call center
    • Preferred 1 year of experience in General business, preferably in a sales environment
    Candidate Skills:
    • Intermediate Demonstrated customer service skills
    • Intermediate Ability to effectively present information and respond to questions from families, members, and providers Fluent in English and Spanish desirable
    • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
    • Intermediate Ability to work independently
    • Advanced Demonstrated interpersonal/verbal communication skills
    • Beginner Demonstrated problem solving skills
    • Beginner Demonstrated time management and priority setting skills
    • Intermediate Knowledge of healthcare delivery
    • Advanced Other Bi-Lingual (English/Spanish, English/Korean, English/Vietnamese) desired
    • Intermediate Other Ability to persuade
    Licenses and Certifications:
    A license in one of the following is required:
    • Required Other Possession of a state health license or the ability to obtain within 90 days
    • Required Other Medicare Sales Certification
    Technical Skills:
    • Required Intermediate Microsoft Outlook Knowledge in Microsoft Office including Outlook, Word and Excel
    • Required Intermediate Microsoft Word
    • Required Intermediate Microsoft Excel
    Languages:
    • Required Vietnamese

    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.