Employee Relations Specialist III

Provides guidance and recommendations to business leaders and HRBPs on complex employee relations cases in order to achieve legally sound, fair and equitable resolutions. Develops and executes employee relations strategies, programs, services and solutions to enable the company to successfully meet business goals and maintain associate engagement.

Reports to: Manager, Employee Relations

Department: Human Resources

Location: Tampa, FL

Essential Functions:

  • Serves as a subject matter expert on employment laws and appropriately applies information to employee relations matters. Creates legally sound solutions to complex cases and maximize opportunities for the success of the associates and the business.
  • Conducts tier 2 and tier 3 fact finding, investigations and climate surveys, and may collaborate with Legal, Compliance and HRBPs on recommendations and resolution of complex high risk cases.
  • Provides advice on interpreting HR policies and procedures and recommends HR policies and practices necessary to establish a positive employer-employee relationship to promote a higher level of associate engagement.
  • Utilizes reports and dashboards to review trends employee relations trends and proactively provides strategies and solutions on retention and associate engagement to HRBPs and business leaders.
  • Develops, designs, and facilitates employee relations training programs to increase management effectiveness and accountability.
  • Creates investigative reports for all casework and intake activities as well as the upload of case related documents into the case management system.
  • Participates in and/or leads projects and may assists leadership with department communication efforts.
  • Mentors and provides oversight to the work and development of less experienced employee relations associates.
  • Performs other duties as assigned.
Additional Responsibilities:
    Candidate Education:
    • Required A Bachelor's Degree in in Human Resources, Business Administration or related field
    • Required or equivalent work experience directly related to the primary duties and responsibilities of the job
    Candidate Experience:
    • Required 5 years of experience in human resources with specific concentration in employee relations and/or a HR Business Partner.
    Candidate Skills:
    • Intermediate Ability to analyze information and convert related activities into a comprehensive work plan
    • Intermediate Ability to communicate and make recommendations to upper management
    • Intermediate Ability to drive multiple projects
    • Intermediate Ability to implement process improvements
    • Intermediate Ability to effectively present information and respond to questions from peers and management
    • Advanced Ability to multi-task
    • Advanced Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
    • Advanced Ability to work as part of a team
    • Advanced Ability to work in a fast paced environment with changing priorities
    • Advanced Ability to work independently
    • Intermediate Demonstrated ability to deal with confidential information
    • Intermediate Demonstrated leadership skills
    • Intermediate Demonstrated problem solving skills
    • Intermediate Demonstrated written communication skills
    • Advanced Demonstrated interpersonal/verbal communication skills
    • Intermediate Demonstrated organizational skills
    • Intermediate Ability to work within tight timeframes and meet strict deadlines
    • Intermediate Ability to influence internal and external constituents
    • Advanced Demonstrated customer service skills
    • Advanced Demonstrated time management and priority setting skills
    • Advanced Other Expert knowledge of general employment and case laws.
    Licenses and Certifications:
    A license in one of the following is required:
      Technical Skills:
      • Required Intermediate Microsoft Excel
      • Required Intermediate Microsoft Outlook
      • Required Intermediate Microsoft PowerPoint
      • Required Intermediate Microsoft Word
      • Preferred Intermediate Human Resource Management Systems (Generic)

        About us
        Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.